West Coast Main Line

Lord Snape Excerpts

Wednesday 27th April 2022 Lords Chamber

Asked by

[Lord Snape]

To ask Her Majesty’s Government what plans they have, if any, to replace Avanti Trains as the principal operator on the West Coast Main Line.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, the department is currently in discussions with Avanti West Coast, as per the prior information notice first issued in October 2020, about a subsequent direct award. A decision will be made later in the year.

[Lord Snape (Lab)]

My Lords, I thank the Minister for that not-too-helpful response. Does she regret the replacement of Virgin Trains by this particular organisation? Does she agree with me that the problem of national rail contracts is that, under the present system, they are, in effect, cost-plus contracts? There is no incentive on train operating companies either to run trains or to provide a decent service, something this particular company has taken advantage of. Will she send Avanti a short message—how about, “Arrivederci”?

[Baroness Vere of Norbiton (Con)]

I am grateful to the noble Lord for that. I also am aware that he has written to Avanti West Coast citing his concerns. It has no record of any correspondence from him; however, the managing director is very happy to speak to the noble Lord—perhaps he can say that Italian word at that meeting. It is the case that both for the ERMAs and the national rail contracts, there are very firm incentivisation elements. For example, Avanti earns a fee based on performance and, for the six months to March 2021, it was judged as getting a score of one for customer experience—that is the lowest, not the highest. Therefore, because it got the lowest, it got no fee for that element. So there is incentivisation, and we hope to make it better because we want to see excellent customer service across our railways.