Southern Rail: Disabled Passengers

Lord Snape Excerpts

Wednesday 20th July 2016 Lords Chamber

[Lord Ahmad of Wimbledon]

First, if the noble Baroness provides me with the details of the wheelchair issue in the case that she raised specifically, I shall follow that up and come back with a direct answer. On some of the other issues that she raised, she is of course quite right—and I agree, as I have previously from the Dispatch Box—that the situation with Southern is unacceptable. I assure noble Lords that the new Secretary of State has made this issue and its resolution a priority. Indeed, the new Rail Minister is in front of the Transport Select Committee today, so there is a real baptism by fire for my colleague. It is a priority for the Secretary of State and the Rail Minister; the issue needs resolution.

On the issue of driver-only operated trains, as the noble Baroness is aware, it is not about making conductors redundant. It is about making them into train supervisors; they will continue to have a role in working with the driver of these trains, ensuring primarily the safety of all passengers.

[Lord Snape (Lab)]

Will the Minister bear in mind that the removal of safety responsibilities from the conductor makes it ever more likely that trains will be dispatched in the absence of the conductor on a driver-only basis? After the point that my noble friend Lady Smith made, could the Minister imagine the situation in which a train driven in such circumstances, perfectly legally as it so happens, stops at a de-manned station where somebody with a disability wishes to board or alight? There is no provision for any assistance in such circumstances.

There is one other point that the Minister should bear in mind about driver-only operations and trains stopping at de-manned stations without a supervisor on board. It is extremely uncomfortable for passengers travelling alone at night in such circumstances, particularly for women. There is surely enough evidence for the Government to intervene to ensure that our trains and our stations are properly staffed.

[Lord Ahmad of Wimbledon]

As I have already said, on the particular issue with Southern, driver-only operated trains will have supervisors. On disabled passengers, I fully recognise the issues and genuine concerns that have been raised. As noble Lords will be aware, for longer journeys or long-term planned journeys, disabled passengers can ring 24 hours in advance of their journey, but I fully accept that disabled passengers, like any of us, wish to turn up at a particular station at a particular time, board the train and then disembark from the train. The concerns the noble Lord has raised are part of the discussions we will continue to have. Let me assure noble Lords that I have put in place a proposal which I will be discussing with all noble Lords who have represented their concern, and the concerns of people they speak to or represent, that this issue cannot go on too long and that it is important for the Government to communicate regularly with your Lordships’ House on this important issue.