Passport Office

Lord Rooker Excerpts

Thursday 12th June 2014 Lords Chamber

[Lord Taylor of Holbeach]

It could be to do with the economy; we all know that it is improving. It could well be that people want to take holidays abroad. It is also true that a lot of travel is now for business, as the noble Baroness mentioned. There are all sorts of reasons why this phenomenon may have occurred. I do not think that it helps particularly to try to investigate that at this moment, although it might be useful for the future. The key thing is to ensure that the problem is dealt with, and that is the objective of the Home Office now.

[Lord Rooker (Lab)]

I have a suggestion for the Minister. One of my experiences in government over the years was the loss of corporate memory. Twice he has referred to 12 years; we all know what happened in 1999. By the time that I had responsibility for the Passport Service in 2001 when I entered this House, it was running smoothly. My suggestion is that the Permanent Secretary who has been asked to conduct this review goes and finds the managers who sorted out the previous issue. The problem now is that the service has run so smoothly for a decade that when you get a catastrophic change like this that is unexpected and unplanned-for, the corporate memory has disappeared and those civil servants have moved on, retired or been promoted. However, they are still around, and I suggest that they be asked for some advice about how they solved it so speedily between 1999 and 2001.

[Lord Taylor of Holbeach]

The noble Lord, Lord Rooker, is always good to listen to, and his words are very wise. I will make sure that the Permanent Secretary is aware of his advice in that regard, and I am happy that he chose to make his suggestion in the way that he did.