Department for Work and Pensions: AI

Lord Palmer of Childs Hill Excerpts

Tuesday 5th December 2023 Lords Chamber

[Viscount Younger of Leckie (Con)]

I can reassure my noble friend that it will. I shall give a bit of granular detail: a 2021 DSIT report highlighted the potential impact of AI on the UK labour market, and this of course includes DWP. Automation is forecast to increase, rising from an estimated 7% to 30%, but I can reassure my noble friend that, with the changes, there will be a net gain. We have an average of about 900,000 employees per quarter moving from one job to another, so I can reassure my noble friend that my department’s employees will reduce, but there will be opportunities for those in AI.

[Lord Palmer of Childs Hill (LD)]

My Lords, as the Minister said, the Government are rolling out massively complex new systems, with significant risk to claimants because they have not got their original systems in order. We hear constant reports of backlogs at the Future Pension Centre, payments for national insurance credits being lost within the system and more and more historic pension errors coming to light when it comes to things such as home responsibilities protection. Can the Minister update the House on the steps to get those existing systems in order and on what learning exercises will be carried out to ensure that no such errors will be carried forward on the new and potentially more powerful systems that he has outlined?

[Viscount Younger of Leckie (Con)]

We are certainly working very hard to look at and mitigate delays, and AI will over time be a game-changer for that. To manage and mitigate risk, we have produced a risk framework, in line with the Department for Science, Innovation and Technology. We are setting out AI governance and an approach to AI enablement which will be transformational.