Civil Servants: Working from Home

Lord Naseby Excerpts

Thursday 1st February 2024 Lords Chamber

Asked by

[Lord Naseby]

To ask His Majesty’s Government whether they have plans to review the effect on public services of civil servants working from home.

[The Minister of State, Cabinet Office (Baroness Neville-Rolfe) (Con)]

My Lords, there are clear benefits from face-to-face, workplace-based collaborative working. That is why departments have issued new guidance that most civil servants should spend at least 60% of their working time in the office and our senior civil servants have been told that they need to set an example as leaders.

[Lord Naseby (Con)]

I am most grateful to my noble friend for that Answer but are we not a trading nation? If we are, should we not support our industry, commerce and individual entrepreneurs? How can they possibly do what we want them to do when they—let alone the poor ordinary person who is equally affected—cannot get the support they need from His Majesty’s departments of state, whether that amounts to telephone calls unanswered, emails not returned, or meetings rescheduled? Against that background, we now know from a report published by the National Audit Office that this is costing over £5 billion a year on procurement, and on theft and fraud, again, over £5 billion a year. Will my noble friend, as a senior Minister and with her teams, meet the Civil Service to ensure that we get good, firm leadership that is aspirational and involves civil servants at all stages, and recognise that working from home is not viable?

[Baroness Neville-Rolfe (Con)]

I agree with a lot of what my noble friend says. He and I both have a background in retail and leadership is very important. That is one reason why the new Minister for the Cabinet Office, John Glen—well known to many of your Lordships—set out in a speech how the Civil Service should lead in providing public services. That included spending a minimum 60% of working time in the office, with leaders encouraging that because of the benefits it brings to the workforce.