London Underground: Industrial Action

Lord Naseby Excerpts

Monday 10th March 2014 Lords Chamber

[Lord Naseby (Con)]

Is my noble friend able to clarify the figure of 3% that she quoted? Does it not represent millions of journeys made on the Underground, and are not the majority of those made by tourists? Do we not want to be able to attract tourists?

[Baroness Kramer]

I do not have a breakdown of how the 3% is divided up although I assume that tourists are a significant part of that number. If tourists can turn to someone on the platform—someone who is clearly in a uniform, who is able to help them and who possibly has access to another language, where necessary, if that might make it easier—and ask that person about their journey and be directed, that could make London Underground very attractive to them. It is similar to what the Games makers did during the Olympics.