Lord McFall of Alcluith
Main Page: Lord McFall of Alcluith (Lord Speaker - Life peer)Outsourcing: DWP Telephone Services
Lord McFall of Alcluith Excerpts
Baroness Scott of Bybrook (Con)
My noble friend asks a difficult question because telephony suppliers flex staffing resources up and down in line with volume expectations and are paid accordingly. The contracts are volume based and demand driven, and we pay on a basis of calls answered. The total contract price for the last contract, which is three years plus one, was £174 million over those four years.
The Lord Speaker (Lord McFall of Alcluith)
My Lords, all supplementary questions have been asked and we now move to the next Question.