Police, Crime, Sentencing and Courts Bill

Lord Lea of Crondall Excerpts

Lords Hansard - part two & Committee stage
Wednesday 17th November 2021 Lords Chamber

A three-pronged approach to the problem of assault in retail is needed. The first prong is investment by retailers in safety and prevention. This has already happened—£1.2 billion according to the BRC—and will continue. The second is stronger legislative backing, which both amendments would provide. The third is close working with the police. If we can create a more serious offence that is appropriate to the harm done, more detail specific to retail would be collected and the police would do more: respond more often and collaborate better with this vital, if unfashionable, sector. We would be levelling up.

[Lord Lea of Crondall (Non-Afl)]

My Lords, I support the general thrust of what has been said. We have heard from a remarkable coalition that includes trade unionists and a former chief executive—I think that is the correct appellation—of Tesco. In one sense, it does not matter exactly how the amendment is worded; the important thing at the moment, speaking as a former trade union official, as noble Lords may know, is that something should be committed in principle by the Government. It should be left to Ministers, ultimately, to choose the exact wording, but we should make sure that this hugely important principle, backed up by a lot of day-to-day evidence—most notably from the noble Baroness, Lady Neville-Rolfe—is brought forward in some way. It should be acknowledged by the Minister, who has a good idea of the mood of the House on this.

[Baroness Bennett of Manor Castle (GP)]

My Lords, I shall speak to Amendment 263, to which I was pleased to attach my name. I thank the noble Lord, Lord Coaker, for tabling it and providing a very clear introduction. I welcome the support of the noble Baroness, Lady Neville-Rolfe, for the amendment as well. I should declare, since we are doing lots of declarations, that I am a supporter of the Institute of Customer Service “Service with Respect” campaign, to add to our collection of organisations involved in this process.

We have already covered this in some detail, so I want to add just a couple of points. The noble Lord, Lord Coaker, referred to the fact that legislation is being introduced in Scotland already, and it is important to stress that part of that is an aggravating offence—if people have been trying to enforce the law, for example on the purchase of alcohol, et cetera. That makes the very important point that we are asking retail workers, who are often very low-paid and may not have much in the way of protection, to enforce the law for us, and that needs to be acknowledged in the law.

A lot of this discussion has focused on how difficult things have been during the Covid pandemic, and that is obviously true, but there is a really important figure from the British Retail Consortium in 2019, so it is pre-pandemic. There were 455 incidents a day, up 7% on the previous year, so this is not just some Covid situation that might disappear should the pandemic disappear; this is a long-term trend. A recent survey, also by the British Retail Consortium, of 2,000 workers over 12 months showed that 92% had experienced verbal abuse, 70% had been threatened and 14% had been assaulted. This really has to be described as an epidemic—it is a word we hear a lot, but this is definitely very much the case.

I also stress—here I may depart from the noble Baroness, Lady Neville-Rolfe—that changing the law, which has been called for on all sides of the Committee, does not excuse employers from doing more, particularly large employers who have the resources to provide security. By the nature of my job, I very often travel late at night, having been speaking at a public meeting and catching the train home. I go into chain stores on those occasions and I often see very young workers, sometimes on their own, looking and clearly feeling very exposed and very much in danger. I think that often they do not have adequate security.

There is also a question to be asked, particularly of employers, about ensuring that these workers are paid properly, treated with respect and have decent conditions. That will affect the way the whole of society look at these workers, and, I hope, the way they get treated.

Amendment 263 is important. As has been widely said, there is a huge amount of support for it, but it does not excuse employers from doing much more. I also say that while I understand the impulse behind Amendment 264, I do not think that is the way forward. We know that we have a record prison population—it is something we have debated in other parts of the Bill—and that prison is not working, so just to have the knee-jerk reaction of, “Let’s make the sentences longer”, is not the answer. There has to be a recognition of the fact that these crucial workers need protection through some form of Amendment 263.