Employment Relations (Flexible Working) Bill

Lord Holmes of Richmond Excerpts

2nd reading
Friday 19th May 2023 Lords Chamber

[Lord Holmes of Richmond (Con)]

My Lords, it is a pleasure to take part in this Second Reading debate. I declare my technology interests as set out in the register. I congratulate the Boltonians in this House and another place on bringing this important Bill to Parliament. Similarly, I congratulate Kevin Hollinrake, the officials and all the team who have worked so hard to get it to this stage. I support the Bill. It does precisely what a Private Member’s Bill should do: it is simple, straightforward, clear, concise and will have such a positive benefit once it comes swiftly into statute.

We have over a million vacancies in the labour market, and well over 500,000 people who left work during Covid have not returned. The question for us this morning is, quite simply: flexible working—why would you not? Covid was something which very few generations will ever live through. It was a once-in-a-century—if that—cataclysmic set of circumstances, and for work it was similarly so. Coming out of that, we must take all of that experience into how we think about work and structure it, and how we fundamentally underline the essential truth of work and employment: that it is a relationship. It should never be seen as simply transactional; it is relational. That is why there is a lot of writing, understandably, around hybrid working and lots for all of us to think about. One thing must be clear to all of us, coming out of Covid: work or employment cannot mean five days a week, 8 am until 6 pm, in the office—but nor can it mean five days a week at home on Teams, on your tod. That is not what work is about. It is about relationships.

When we consider this whole question of flexible work, ultimately, what are we talking about? We are talking about talent. Would not any organisation want to try to secure the brightest, best talent for any role? Research shows that where flexible work is mentioned in job ads, 30% more applications come in. It makes sense. It is not about where work takes place; it is more about how we experience work, what it feels like, how it is structured and, fundamentally, how it is made human. That has to be one of the greatest things we can take from Covid: how to make work more human.

To my mind, the greatest champion of flexible working is probably still the great Dame Stephanie Shirley. At the time, she saw an opportunity in having female workers at home who would be able to contribute so fabulously to the technology business she was building while being able to run their family lives as well. That is still the most sensational example of the strength that flexible working can bring, both to the individual and to the business, if understood and gone about as part of a respectful conversation. The Bill talks about the consultation. Really, that is a respectful conversation between employer and employee, with no preconceptions being brought to bear before that conversation around the request takes place.

For disabled people, flexible working would make an immediate difference, because things change. Circumstances change. Many disabled people successfully manage fluctuating conditions, but flexible working would just be so helpful in the face of that. It would not mean that disabled people would be doing less or being given a free pass—not a bit of it. It is more about being able to fully contribute and give of their talents. Again, why would any business pay a 100% salary to somebody but have a workplace and practices, policies and procedures which enable that person to be only 70%, 60%, 50% or 40% themselves in that working environment? It just makes no economic, social or psychological sense.

In 2018, I was asked to undertake an investigation—a review—into public appointments and how we could make them more open for disabled talents. So many of the suggestions that came up in the sessions, conversations and round tables I had with disabled people up and down the country were about flexible working or a flexible approach. When I published the report in 2018, at times it was almost like I was speaking a strange language to some audiences. I hope that Covid has changed that for the better, and that flexible working is surely now more the norm.

When looking at other pieces of research out there—understandably, there is plenty of it—we see that where employees feel that they have more control, their stress is less and their feeling of connection to work and to their employer is increased. To that I say: flexible working. When people say that they feel they have a friend or a connection at work, productivity goes up, attrition goes down, and benefits for employee and employer alike are raised. Flexible working: why would you not?

While we have my noble friend the Minister on the subject of employment, it would be wrong of me not to give a slight note on unpaid internships, which are connected to this subject. As we are bringing a number of these small, discrete, specific pieces of employment relations legislation through, I ask my noble friend: is it not high time to bring forward a Bill to ban unpaid internships, particularly for our young people who are currently asked to give of their time for free for months? That cannot be right; it cannot be part of the society and economy that we want to build and be part of in this country.

Finally, the algorithmic elephant that is all too often in the room in so many of our discussions: AI, machine learning, LLM—whatever we choose to call it—is having a profound effect already, not least on work and employment. If we just look at this morning’s newspapers, we see the headlines screaming out: “Bloodbath of AI impact on employment”, with the BT decision yesterday. Should we accept that prophecy of doom: the sense that the bots are coming, our jobs are going, we are all off to hell and we are not even sure there is a handcart? I do not think so. We should be neither Panglossian nor terrified about the prospects, we should be evidence-based and rationally optimistic about what we as humans, individually and collectively, can do alongside AI and all the new technologies, which are in our human hands. They are incredibly powerful and certainly could do a lot of harm and damage, not least to the labour market, but we should conceive of them, in essence, as tools, incredibly powerful tools but tools in our human hands. If we do not make a success of AI and all the new technologies in our human hands, that will be a human failure on our part, not a failure of the technologies.

The opportunity is clear. If we get it right, we can have the augmented worker. The critical point for all of us to focus on is the transition—as some parts of the labour market get hollowed out, how we intervene to support and help to transition those individuals and communities to the new opportunities that I believe will come through. Transition, transition, transition is where government should be focused if we are to make a success of AI and all the other new technologies in our human hands.

I support this Private Member’s Bill: it is simple, straightforward, clear and concise. Flexible working is not for disabled people, although it is of great benefit to us; it is not for carers, although it is of great benefit to us. Flexible working is a benefit to all people at some stage.