Financial Services

Lord Holmes of Richmond Excerpts

Wednesday 11th January 2023 Lords Chamber

Asked by

[Lord Holmes of Richmond]

To ask His Majesty’s Government what steps they are taking to ensure that all financial services are accessible and inclusive, including ATMs and point of sale terminals.

[The Parliamentary Secretary, HM Treasury (Baroness Penn) (Con)]

My Lords, the Government work closely with regulators, industry and consumer groups to promote financial inclusion. We are currently legislating to protect access to cash and many firms offer services to make everyday banking and payment interfaces, including ATMs and point-of-sale terminals, more accessible for consumers. Importantly, all service providers, including banks and building societies, are bound under the Equality Act 2010 to make reasonable adjustments where necessary in the way they deliver their services.

[Lord Holmes of Richmond (Con)]

My Lords, if we are to ensure financial inclusion, we need not just to have such financial services and products but to ensure that those services and products are accessible. Does my noble friend agree that the worrying rise in inaccessible point-of-sale terminals and card payment machines—for example, accessible keyboards being replaced with inaccessible flat screens—marks three things: a prima facie breach of equalities legislation, a complete failure of inclusion by design, and just bad business?

[Baroness Penn (Con)]

My noble friend is absolutely right that it is really important that innovation aid inclusion, rather than hinder it. I was really pleased to hear about the work the Royal National Institute of Blind People has done with manufacturers to create an accessible solution for card payments, and that these devices are starting to appear in some shops. That is excellent work that we would like to see replicated to ensure that the aims he rightly referred to are met.