Ports and Airports: Queues

Lord German Excerpts

Tuesday 28th March 2023 Lords Chamber

[Lord Murray of Blidworth (Con)]

As I say, and as I said to the noble Baroness on the last occasion, we take the view that it is more efficient in terms of flow for all the categories that are allowed to use the e-gate to do so. That includes our friends in America, the Five Eyes nations, Japan, Singapore and South Korea. They may all use the e-gates and this accelerates the flow through our airports. There is nothing to be gained in the view of the Home Office by providing lanes on the basis that the noble Baroness adumbrates. I can reassure her that we are not in the business of retaliating when countries wish to include British nationals in a separate queue.

[Lord German (LD)]

My Lords, in the meantime, while we wait for the nirvana which the Minister has outlined—I have waited for well over an hour just to get through an e-gate—one of the things that could be done is to improve the software so that you do not have to attempt once, twice, three times in order to get your passport to work. The number of failures in that system is so great that it is, in fact, creating queues artificially. As the Minister will know, now that 10 year- olds can use the e-gates, we are going to have more people queueing, more second attempts, and more third attempts. Will the Government do something about the software while we wait for this nirvana?

[Lord Murray of Blidworth (Con)]

I hate to point out to the noble Lord that in many cases a failure of the passport to be read by the e-gate is often due to a lack of care taken with the passport by the owner. In many cases, I am afraid the e-gate works perfectly well. In due course, we plan for the e-gates to open simply on recognition of the noble Lord’s face.