NHS: Pre-pandemic Facility Levels

Lord Geddes Excerpts

Tuesday 29th March 2022 Lords Chamber

[Lord Kamall (Con)]

I thank the noble Baroness for making me aware of this issue. We are aware of a number of front-line services where there is a backlog as a result of the pandemic and not being able to have face-to-face appointments. However, I will have to write to her on the specific case that she raised.

[Lord Geddes (Con)]

My Lords, on the other side of the question from the noble Lord, Lord Laming, I have it on very good second-hand authority that receptionists are getting an extraordinary amount of abuse from the public. That is one of the problems.

[Lord Kamall (Con)]

My noble friend raises an important point. No matter how frustrating we might find trying to get an appointment with a GP, there is no room for abuse of our NHS staff—whether GPs, doctors, nurses or other health and care workers. I completely support the point he made.