Outsourcing: DWP Telephone Services Debate

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Outsourcing: DWP Telephone Services

Lord Flight Excerpts
Tuesday 30th November 2021

(2 years, 7 months ago)

Lords Chamber
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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, the Government recognise that some public services are delivered better through private companies than directly through the public sector. A delivery model assessment methodology, as defined in the Cabinet Office Sourcing Playbook, helps to determine whether the public or private sector is the best placed to deliver a public service. Most of those issues will be on GOV.UK.

Lord Flight Portrait Lord Flight (Con)
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How much is paid to suppliers for delivering these telephony services?