Outsourcing: DWP Telephone Services

Lord Flight Excerpts

Tuesday 30th November 2021 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My Lords, the Government recognise that some public services are delivered better through private companies than directly through the public sector. A delivery model assessment methodology, as defined in the Cabinet Office Sourcing Playbook, helps to determine whether the public or private sector is the best placed to deliver a public service. Most of those issues will be on GOV.UK.

[Lord Flight (Con)]

How much is paid to suppliers for delivering these telephony services?