Poverty in the United Kingdom

Lord Fink Excerpts

Monday 17th December 2018 Lords Chamber

[Baroness Buscombe]

My Lords, I greatly support what the noble Lord has always said—we believe in giving people a hand up, rather than a handout, which is about empowering people and giving them the right support. Each universal credit claimant has a caseworker and a work coach who gives them the right support in their family or personal surroundings and then, through little steps at a time, helps and encourages them into work to support them, their family and their children. They are empowered, given confidence and lifted out of poverty.

[Lord Fink (Con)]

My Lords, I had the pleasure—if you can call it that—of attending the APPG at which the special rapporteur met with many Members of Parliament. I was shocked, particularly by his statement that the Government do not listen. I visited a jobcentre and got a slightly different impression. Can the Minister give some examples of cases where the Government have listened?

[Baroness Buscombe]

My Lords, the great thing about the universal credit system is that it is being built in-house at the Department for Work and Pensions. It is more agile, and constant changes and improvements can be made, based on what we are learning from our work coaches and caseworkers. We have made hundreds of changes to the system already. We are talking to 80 stakeholders who will work—not just talk— with us to co-design the system for managed migration. We will spend seven months with those 80 stakeholders before we even begin to manage-migrate people on to universal credit. We know that the outcomes for these people will be better and will empower their lives.