Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Lord Empey Excerpts

3rd reading
Monday 20th July 2026 Lords Chamber

[Baroness Grender (LD)]

My Lords, I am grateful for the opportunity to speak at Third Reading. I begin by thanking the Minister for the constructive way in which he and his officials have engaged with this House throughout its passage. I also record my gratitude to noble Lords across the House for the contributions they have made to the Bill at every stage. The scrutiny that this House has brought to bear, often from very different perspectives, has strengthened this legislation. I do not think that improvement would have happened without it.

I particularly welcome the Government’s agreement to bring forward a consultation on the experiences of disabled passengers—an addition to the Bill that I hope will make a real and lasting difference. For too long, disabled passengers have been left without the convenience or dignity that ought to be a basic expectation of air travel. I am glad that this House has secured a firm commitment embedded in the legislation to examine and address that failure properly.

I also welcome the corrective amendment the Minister has tabled for Third Reading, which addresses a technical deficiency identified by the Minister since Report. That kind of responsiveness does not always attend legislation of this kind, and it should be acknowledged.

I return to the principle that has guided my and my colleagues’ contributions throughout the passage of the Bill: that reform of aviation regulations should be directed first and foremost towards improving the passenger experience. The protections we have secured for disabled passengers and the standards the Bill now sets are what I will be watching for closely as it is implemented. Passengers do not experience aviation policy as clauses and statutes. They experience it as to whether they are treated with courtesy when a flight is delayed, whether they can travel with the support they need and whether the system as a whole is built around their interests rather than around convenience for everyone but them.

Too often in the past, passengers have been an afterthought in regulatory design. The Bill is an opportunity to correct that imbalance. I hope the Government will treat this not as the end of that work but as a foundation on which future improvements can and should be built. I close by expressing my thanks in particular to my Liberal Democrat Peer colleagues who have contributed to the Bill. My particular thanks, above all, go to Adam Bull in our Whips’ Office, for his diligence and unwavering support throughout its passage, for which I remain deeply grateful.

[Lord Empey (UUP)]

My Lords, I thought we were going to end on a positive note, but the departure gate gag has probably set us back quite a bit this afternoon.

I thank the Minister for his engagement and also thank the Bill team and the Public Bill Office. On Report, he indicated to me on the record that the Government did not have power to deal with the issue of slots. Subsequently, the Minister has indicated that he would like to clarify what he believes now is the position, and he promised he would put a letter in the Library of the House to confirm that. I thank him and all his team for their engagement. It was very nice to be dealing with a Minister who knows how to be a Minister.

[Baroness Finlay of Llandaff (CB)]

My Lords, I also thank the Minister, in particular for the exemplary way he has engaged with those of us who are Back-Benchers and on the Cross Benches over specific issues, and how he has facilitated moving forwards. If I may inform him, I have managed to secure a meeting with the CAA tomorrow morning, thanks to his intervention. I know that those who are disabled are also greatly relieved to know the seriousness with which he took the appalling situations in which they have often found themselves when travelling. I hope that he will continue, not only in his role but also in the way he has behaved towards all of us, because that personal contact has made it very easy to have very open discussions.