Women’s State Pension Age Communication: PHSO Report

Lord Davies of Brixton Excerpts

Monday 2nd February 2026 Lords Chamber

[Lord Davies of Brixton (Lab)]

My Lords, I should let the House know that I am joint chair of the All-Party Parliamentary Group on State Pension Inequality for Women, which serves to bring the concerns of many 1950s women to the attention of parliamentarians. I am glad that my noble friend the Minister, in answering the question, accepted the Government’s previous position that there was maladministration here. The Statement itself does not use the word. I was going to ask whether the Government still accept that there was maladministration; clearly they do, because my noble friend used the word twice.

My concern about this Statement is that it says:

“We also agree with the ombudsman that women did not suffer any direct financial loss from the delay”.


The trouble with that is that it ignores the first part of paragraph 12 in the ombudsman’s report, which puts that into context:

“We find that maladministration in DWP’s communication about the 1995 Pensions Act resulted in complainants losing opportunities to make informed decisions about some things and to do some things differently, and diminished their sense of personal autonomy and financial control”.


The report goes on at a later stage to say that this is a material injustice. So, although there was no financial loss, there was a material injustice found by the ombudsman. I could ask a whole series of questions, but my specific question is: do the Government accept that damages can be ordered by the ombudsman even when there was no direct financial loss? The Government appear to put considerable weight on the idea that there was direct financial loss, but there has never been a requirement by the ombudsman to require the Government to pay compensation. Does my noble friend accept that point?

[Baroness Sherlock (Lab)]

My Lords, I do not. I will try to explain. We accept the PHSO’s—the ombudsman’s—findings on maladministration, but we specifically do not agree with the ombudsman’s approach to injustice. The reason for that is that the evidence taken as a whole, including the evidence from 2007, suggests that the majority of 1950s-born women would not have read and recalled the contents of an unsolicited letter. As I said, those less knowledgeable about pensions, the ones to whom it would have made the most difference, were less likely to read it. Therefore, the point is that a letter would have been unlikely to make a difference to what the majority of women knew about their own state pension age.

It is on that basis that we decided it would not be appropriate to pay financial compensation. We accept that the ombudsman recommends it, but it is based on the ombudsman’s approach to injustice, which we do not accept. If we do not accept that it is possible to construct a compensation scheme to compensate only those who have suffered injustice, because we believe the vast majority of those knew that state pension age was changing, then it would not be appropriate and that is the basis of the decision.