Online Safety Bill

Lord Davies of Brixton Excerpts

2nd reading
Wednesday 1st February 2023 Lords Chamber

[Lord Davies of Brixton (Lab)]

My Lords, I want to talk about the link between online financial scams and mental health. People who have problems with their mental health are, for a variety of reasons, more vulnerable to such scams. They are three times more likely to be the victims of online financial scams than those people without such problems and, in reflection, people who are victims of online scams are much more at risk of having mental health problems.

I understand and have been impressed by the contributions to this debate about the problems faced by children and women, but I think, given the opportunity of the Bill, it is important that this issue is addressed. The results of such scams lead to much misery. They destroy families and, in all too many cases, lives. So the question is: can, and how should, the Bill address this problem? This is the Bill on the stocks and the one in which we must address this issue.

There is no doubt that scams are a big and growing problem. Anyone can fall victim to such a scam, but people with mental health problems are more at risk than others, so we have to do what we can, first, to improve scam prevention and, secondly, to ensure that when people fall victim they get the support that they need.

I have to pay tribute to the work being undertaken by the Money and Mental Health Policy Institute. It has drawn attention to how online harm can arise in a variety of areas: gambling, retail and financial offers. A number of recurring themes have emerged where action is needed, such as where people all too easily lose control of their transactions. There is also advertising and the way in which tools and techniques are developed that pressurise people into falling victim. The institute has concluded and demonstrated how, all too often, this behaviour goes unchecked, with regulation lacking or being poorly matched to what actually happens online.

While I understand the other issues that need to be addressed in the Bill and that led to the Bill, the problems of online financial scams are sufficient to deserve attention in the Bill.

Online Safety Bill

Lord Davies of Brixton Excerpts

Committee stage
Thursday 11th May 2023 Lords Chamber

I do not expect the Minister to stand up and say that we have a solution. The tech companies need to be involved. We need to look at good or best practice around the world, which probably has a lot to teach us, but we can do this only if we do it together in a joined-up way. If we try to do it in a fragmented way, we will put all the onus on Ofcom and it ain’t going to work.

[Lord Davies of Brixton (Lab)]

My Lords, I spoke at Second Reading about the relationship between online safety and protecting people’s mental health, a theme that runs throughout the Bill. I have not followed the progress in Committee as diligently as I wish, but this group of amendments has caught the eye of the Mental Health Foundation, which has expressed support. It identified Amendment 188, but I think it is the general principle that it supports. The Mental Health Foundation understands the importance of education, because it asked young people what they thought should be done. It sponsored a crucial inquiry through its organisation YoungMinds, which produced a report earlier this year, Putting a Stop to the Endless Scroll.

One of the three major recommendations that emerged from that report, from the feelings of young people themselves, was the need for better education. It found that young people were frustrated at being presented with outdated information about keeping their details safe. They felt that they needed something far more advanced, more relevant to the online world as it is happening at the moment, on how to avoid the risks from such things as image-editing apps. They needed information on more sophisticated risks that they face, essentially what they described as design risks, where the website is designed to drag you in and make you addicted to these algorithms.

The Bill as a whole is designed to protect children and young people from harm, but it must also, as previous speakers have made clear, provide young people themselves with tools so that they can exercise their own judgment to protect themselves and ensure that they do not fall foul, set on that well-worn path between being engaged on a website and ending up with problems with their mental health. Eating is the classic example: you click on a website about a recipe and, step by step, you get dragged into material designed to harm your health through its effect on your diet.

I very much welcome this group of amendments, what it is trying to achieve and the role that it will have by educating young people to protect themselves, recognising the nature of the internet as it is now, so that they do not run the risks of affecting their mental health.

[Lord Clement-Jones (LD)]

My Lords, this has probably been the most constructive and inspiring debate that we have had on the Bill. In particular, I thank the noble Lord, Lord Knight, for introducing this debate. His passion for this kind of media literacy education absolutely shines through. I thank him for kicking off in such an interesting and constructive way. I am sorry that my noble friend Lord Storey is not here to contribute as well, with his educational background. He likewise has a passion for media literacy education and would otherwise have wanted to contribute to the debate today.

I am delighted that I have found some common ground with the noble Baroness, Lady Fox. The idea of sending my noble friend Lord Allan on tour has great attractions. I am not sure that he would find it quite so attractive. I am looking forward to him coming back before sending him off around the country. I agree that he has made a very constructive contribution. I agree with much of what the noble Baroness said, and the noble Baroness, Lady Prashar, had the same instinct: this is a way of better preserving freedom of speech. If we can have those critical thinking skills so that people can protect themselves from misinformation, disinformation and some of the harms online, we can have greater confidence that people are able to protect themselves against these harms at whatever age they may be.

I was very pleased to hear the references to Lord Puttnam, because I think that the Democracy and Digital Technologies Committee report was ground-breaking in the way it described the need for digital media literacy. This is about equipping not just young people but everybody with the critical thinking skills needed to differentiate fact from fiction—particularly, as we have talked through in Committee, on the way that digital platforms operate through their systems, algorithms and data.

The noble Lord, Lord Holmes, talked about the breadth and depth needed for media and digital literacy education; he had it absolutely right about people being appropriately savvy, and the noble Baroness, Lady Bennett, echoed what he said in that respect.

I think we have some excellent amendments here. If we can distil them into a single amendment in time for Report or a discussion with the Minister, I think we will find ourselves going forward constructively. There are many aspects of this. For instance, the DCMS Select Committee recommended that digital literacy becomes the fourth pillar of education, which seems to me a pretty important aspect alongside reading, writing and maths. That is the kind of age that we are in. I have quoted Parent Zone before. It acknowledges the usefulness of user empowerment tools and so on, but again it stressed the need for media literacy. What kind of media literacy? The noble Baroness, Lady Kidron, was extremely interesting when she said that what is important is not just user behaviour but making the right choices—that sort of critical thinking. The noble Lord, Lord Russell, provided an analogy with preventive health that was very important.

Our Joint Committee used a rather different phrase. It talked about a “whole of government” approach. When we look at all the different aspects, we see that it is something not just for Ofcom—I entirely agree with that—but that should involve a much broader range of stakeholders in government. We know that, out there, there are organisations such as the Good Things Foundation and CILIP, the library association, and I am sorry that the noble Baroness, Lady Lane-Fox, is not in her place to remind us about Doteveryone, an organisation that many of us admire a great deal for the work it carries out.

I think the “appropriately savvy” expression very much applies to the fraud prevention aspect, and it will be interesting when we come to the next group to talk about that as well. The Government have pointed to the DCMS online media strategy, but the noble Lord, Lord Holmes, is absolutely right to ask what its outcome has been, what its results have been, and what resources are being devoted towards it. We are often pointed to that by the Government, here in Committee and at Oral Questions whenever we ask how the media literacy strategy is going, so we need to kick the tyres on that as well as on the kind of priority and resources being devoted to media literacy.

As ever, I shall refer to the Government’s response to the Joint Committee, which I found rather extraordinary. The Government responded to the committee’s recommendation about minimum standards; there is an amendment today about minimum standards. They said:

“Ofcom has recently published a new approach to online media literacy … Clause 103 of the draft Bill”—


the noble Baroness, Lady Prashar, referred to the fact that in the draft Bill there was originally a new duty on Ofcom—

“did not grant Ofcom any additional powers. As such, it is … unnecessary regulation. It has therefore been removed”.

It did add to Ofcom’s duties. Will the Minister say whether he thinks all the amendments here today would constitute unnecessary regulation? As he can see, there is considerable appetite around the Committee for the kind of media literacy duty across the board that we have talked about today. He might make up for some of the disappointment that many of us feel about the Government’s having got rid of that clause by responding to that question.