British and Irish Sign Language

Lord Bruce of Bennachie Excerpts

Thursday 3rd May 2018 Lords Chamber

Asked by

[Lord Bruce of Bennachie]

To ask Her Majesty’s Government what practical support they plan to provide to enable the establishment of a nationwide video relay service for users of British and Irish sign language.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Buscombe) (Con)]

My Lords, video relay services are currently available from organisations that buy into the service. It should be possible for these privately operated services to be extended to allow deaf people to communicate with friends and family, but the end user would have to pay. BSL users already have a well-established VRS network, allowing accessible communication with a range of private, public and voluntary organisations. These bodies purchase the service from several established providers to enable their deaf customers to access their services.

[Lord Bruce of Bennachie (LD)]

My Lords, the Minister’s answer falls far short of what deaf sign language users feel is their right—both what they are entitled to and what they actually need. This is their preferred technology and can give them access to interpreters any time, anywhere. At the moment, its availability is time-restricted and, as the Minister said, it is a chargeable service. VRS is available for free in Scotland for access to public services nine to five, Monday to Friday. But sign language users want access 24/7 for all purposes—private services and public services at work, and contacting their family and friends. The US provides this, as does Australia, Canada, France, Switzerland and even Thailand: why can Britain not do the same?

[Baroness Buscombe]

My Lords, first, I pay tribute to the noble Lord, Lord Bruce of Bennachie, for the enormous amount of work he has done in this area over many years. It is important to recognise that access to assisted hearing is available in a number of ways. We have assessed that of approximately 2 million people with hearing impairment, about 25,000 use sign language. Where VRS is not provided, we are ensuring bespoke support—for example, through the disabled students’ allowances and our Access to Work support, whereby the cap on grants for every individual who qualifies for Access to Work has just been increased to £57,000 per person per year to ensure that more people can receive the support they need in a bespoke way to help them stay and progress in work. There is always more to be done. However, we do not believe that enshrining this in statute and focusing all our resources in one area would be right, given the speed of technological advances.