Homelessness: Veterans

Debate between Lord Browne of Ladyton and Baroness Neville-Rolfe

Wednesday 31st January 2024 Lords Chamber

[Baroness Neville-Rolfe (Con)]

Veterans can access a range of support, including via the 24/7 Veterans’ Gateway, which deals with gambling, as well as housing and so on. There is also, of course, a national gambling helpline giving advice. There is dedicated support through Op Courage for mental health, which is often linked to gambling. The other things that I have mentioned can all help with this difficult issue, which obviously goes much wider than veterans.

[Lord Browne of Ladyton (Lab)]

My Lords, the data that supports the conclusion that homelessness among veterans is increasing is uniquely English data. The Scottish data, which was most recently published in August 2023 and relates to the period between 2008 and 2022, shows that the number of veterans assessed as homeless or, importantly, at risk of homelessness has halved from 1,335 to 640. Would it not, on this occasion, be an idea to find out what Scottish councils, NGOs and the Scottish Government are doing to have achieved this?

[Baroness Neville-Rolfe (Con)]

I am always glad to hear of good practice, wherever it is, but, as I tried to explain at the beginning, we have changed the way that we are counting veteran homelessness in local authorities. That does not mean that we should not do more or not learn from the devolveds when they do things better. A result that halves numbers is very good. However, as I said, there are almost no veterans rough sleeping now, due to the variety of provision that this Government have provided and the underpinning of the priority that homeless veterans get for social housing, which I think everybody supports.

AI-generated Public Services

Debate between Lord Browne of Ladyton and Baroness Neville-Rolfe

Thursday 14th December 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

I do not think that list is dull. I have other examples, such as the world-leading child abuse image database, which the Home Office is working on. My son, as a detective in the Met, thinks it will be a marvellous opportunity to make the police’s job easier and less awful. The noble Lord is right that the robot vision has to be moderated by an understanding of the usefulness of AI on many things, such as conversational front ends to public services on GOV.UK. These things will make life easier and more accessible, which is why it is good that we are debating them and can reassure people. Of course there are fears, which is one of the reasons why we are working on guidance on frontier AI—that is in the pipeline.

[Lord Browne of Ladyton (Lab)]

My Lords, we know from the Post Office Horizon scandal that the Post Office itself, the prosecuting authorities, the courts and God knows how many hundreds of lawyers were, for years, unable to identify failure, including in the computer system. What confidence can we have that the Department for Work and Pensions has people able to tell if the data that informed AI had a bias in it which caused it constantly to be making mistakes? Do we have people trained to do that? I am not confident that they even exist. I am just picking this example out of the sky.

[Baroness Neville-Rolfe (Con)]

I agree that the Post Office scandal was one of the most awful. It is good that we now have a proper process for moving forward on it, even if it is far too late. To deal with the point raised by the noble Lord, I can say that we are setting up the AI Safety Institute and a hub in the Cabinet Office, bringing in experts from outside. The idea is that they can help across the board with these issues. Some of the uses of AI, such as with fraud at Companies House and the DWP, can be very useful. The noble Lord is right in that we need to look at the dangers as well. As the noble Lord, Lord Allan, rightly said, we have to make sure that we look at the opportunities. We think that, as regards public sector productivity, costs could be reduced by about £5 billion a year through the sensible use of AI on the kinds of things that we have been debating.

UK Government Resilience Framework

Debate between Lord Browne of Ladyton and Baroness Neville-Rolfe

Monday 4th September 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

I draw the noble Lord’s attention to the developments in openness that there have been. We now have a UK Resilience Forum, which was established to bring together the voluntary and community sectors, emergency responders, business and so on. We have published a very chunky National Risk Register, which is available for public comment—and, of course, we are gearing up the local resilience forums, which are led by the Department for Levelling Up, Housing and Communities. We have announced new pilots this summer to work out how best to engage local communities, develop community risk registers and so on.

[Lord Browne of Ladyton (Lab)]

My Lords, I welcome the fact that in June the first ever head of resilience was appointed and the new promised COBRA unit came into being, promised in the integrated review. The first, the head of resilience, of course deals with long-term resilience challenges while the second is more to respond to emergencies, but, after all, these emergencies are usually immediate manifestations of just the same challenges. Why, therefore do these two bodies sit in different reporting frameworks within the Cabinet Office? Is it not sensible that they should be in the same reporting structures and that the best chance of improving resilience lies in encouraging some sort of symbiotic relationship between them?

[Baroness Neville-Rolfe (Con)]

I think we are very aware of the need for symbiosis and have indeed been thinking about that in the way we have set this up and led the way, with the resilience framework, which has been widely welcomed; with the setting up of the Resilience Directorate under Mary Jones; and with various other measures. Exactly how the Cabinet Office is organised is an internal matter; the key thing is that we should make progress in this area, and I have actually been pleased that, since I became a Minister at the Cabinet Office, I have seen what my colleagues have done to progress this very important matter.

WhatsApp: Ministerial Communications

Debate between Lord Browne of Ladyton and Baroness Neville-Rolfe

Wednesday 8th March 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

The answer is that it did.

[Lord Browne of Ladyton (Lab)]

My Lords, in April last year, when the Government saw off at first instance a judicial review about the use of WhatsApp in government, a Cabinet Office spokesperson said publicly:

“We have been clear from the outset that there are appropriate arrangements and guidance in place for the management of electronic communications within Government”.


Those are the exact words the Minister has used at the Dispatch Box. The Cabinet Office position clearly was that these applied to WhatsApp messages. So, in a generality, do these procedures and arrangements allow former Ministers to take these records home? Do they allow them to alienate them to a third party, such as a journalist or ghost writer? If they do not, why do they not? Will the Government to publish the guidance?

[Baroness Neville-Rolfe (Con)]

I do not entirely understand the question, but what I can say is that the High Court dismissed challenges to the Government’s policy and practice with regard to non-corporate communication channels, which allows us to move ahead with the new guidance that I mentioned, and there are clear rules, of which we have already had evidence, on what we are supposed to be doing in the meantime.