AI-generated Public Services

Lord Browne of Ladyton Excerpts

Thursday 14th December 2023 Lords Chamber

[Baroness Neville-Rolfe (Con)]

I do not think that list is dull. I have other examples, such as the world-leading child abuse image database, which the Home Office is working on. My son, as a detective in the Met, thinks it will be a marvellous opportunity to make the police’s job easier and less awful. The noble Lord is right that the robot vision has to be moderated by an understanding of the usefulness of AI on many things, such as conversational front ends to public services on GOV.UK. These things will make life easier and more accessible, which is why it is good that we are debating them and can reassure people. Of course there are fears, which is one of the reasons why we are working on guidance on frontier AI—that is in the pipeline.

[Lord Browne of Ladyton (Lab)]

My Lords, we know from the Post Office Horizon scandal that the Post Office itself, the prosecuting authorities, the courts and God knows how many hundreds of lawyers were, for years, unable to identify failure, including in the computer system. What confidence can we have that the Department for Work and Pensions has people able to tell if the data that informed AI had a bias in it which caused it constantly to be making mistakes? Do we have people trained to do that? I am not confident that they even exist. I am just picking this example out of the sky.

[Baroness Neville-Rolfe (Con)]

I agree that the Post Office scandal was one of the most awful. It is good that we now have a proper process for moving forward on it, even if it is far too late. To deal with the point raised by the noble Lord, I can say that we are setting up the AI Safety Institute and a hub in the Cabinet Office, bringing in experts from outside. The idea is that they can help across the board with these issues. Some of the uses of AI, such as with fraud at Companies House and the DWP, can be very useful. The noble Lord is right in that we need to look at the dangers as well. As the noble Lord, Lord Allan, rightly said, we have to make sure that we look at the opportunities. We think that, as regards public sector productivity, costs could be reduced by about £5 billion a year through the sensible use of AI on the kinds of things that we have been debating.