Civil Servants: Reduction in Numbers

Lord Brooke of Alverthorpe Excerpts

Wednesday 15th June 2022 Lords Chamber

[Baroness Williams of Trafford (Con)]

I totally agree with my noble friend.

[Lord Brooke of Alverthorpe (Lab)]

The noble Baroness is on a different planet from citizens’ experience in this country of service from both the public and private sectors. Has she tried trying to get through to British Gas or BT? We wait, wait, wait on the telephone. It is time we had a review of the way public and private services are being handled, and not look simply at cuts but at more efficient operations and the need, perhaps, to employ more people.

[Baroness Williams of Trafford (Con)]

The noble Lord will not recognise this, but he and I are saying a similar thing: we all need to look at our workforces and make sure that they are fit not just for the present but for the future and the development of new technology and processes.