Armed Forces Commissioner Bill

Lord Bishop of Norwich Excerpts

2nd reading
Wednesday 5th March 2025 Lords Chamber

[The Lord Bishop of Norwich]

My Lords, I am grateful to the Minister for his introduction. I saw it as a very positive step that the Labour Party pledged in its 2024 general election manifesto to establish an independent Armed Forces commissioner to improve service life.

I declare an interest as the father of a soldier. While my own son is enjoying his Army career and gaining much from it, previous speeches in your Lordships’ House and in the other place have cited record lows in morale and a crisis in recruitment and retention as driving this need for a strong, independent voice to represent the needs of service personnel and their families. So I see it as a very positive step forward that the Bill will enable any personnel or their families to raise a service welfare matter with the proposed commissioner, wherever in the world that matter may have taken place.

Service personnel and their families give much to this nation, as has already been said in your Lordships’ House. Much of that is unseen and can impact on extended family members, who often give unstinting support to loved ones during deployments and at other times. Personnel and their families never know what is around the corner or what might be expected of them, as we know all too well at present.

One restriction of the present system with the independent Service Complaints Ombudsman is that families of personnel are currently unable to submit a complaint. I am therefore pleased to see, in the Explanatory Notes, that His Majesty’s Government are speaking of the commissioner as a new, direct and independent contact point for serving personnel and their families, all outside the chain of command, to raise issues that impact them. The new commissioner, rightly, needs to champion our Armed Forces and, for the first time, to be a champion for Armed Forces families.

I am interested to discover how the role of the commissioner will be different from that of the Service Complaints Ombudsman as far as families are concerned, especially where there may well be a culture of not wishing to report or to raise concerns as it might impact negatively on a career, as mentioned by the noble Baroness, Lady Goldie, and the noble and gallant Lord, Lord Stirrup.

What will be key is that the Bill results in a culture change, whereby reporting or raising concerns becomes recognised as a positive and constructive step, essential to the continuous improvement of the service and the continuous improvement of the welfare and well-being of personnel. As the Royal British Legion has said:

“Absolute clarity is required from the outset of this new role, so that the remit is fully understood by Armed Forces personnel and their families, and expectations are set at the correct level”.


I welcome that the Minister has already spoken about independence, and I very much align with the comments made by the noble Baroness, Lady Goldie, on that independent role. I will also be looking, in the person specification for this new role, for someone who has good experience and is well-qualified in handling disputes and working around mediation. The commissioner must be resourced sufficiently to be reactive and responsive. The commissioner also needs to work with compassion; it is from compassion that things will change on the ground. That will involve the commissioner working alongside a number of others, including not only those within the chain of command but welfare groups and chaplains.

I will offer a brief comment on the invaluable work of Armed Forces chaplains, who are embedded with their flock on deployment and often live alongside them, perhaps with their families on the naval base, at the Army camp or at the Air Force station. A week last Monday, I had the immense privilege of spending the third anniversary of the terrible invasion of Ukraine with the chaplain of the Irish Guards, alongside Australian and Ukrainian chaplains, for a service with a significant number of Ukrainians, who were training in deepest Norfolk on a five-week course to prepare them to go back to Ukraine. It was one of the most poignant and moving services that I have attended: Ukrainians and their allies together remembering the immense sacrifices that have already been made.

This is the bread-and-butter stuff of Armed Forces chaplains. They accompany an officer who has bad news for a family. They listen to a young recruit working out if this career is for them. They quietly let the commanding officer know that the person she is about to see has something going on in their private life. They sit consoling personnel who have just lost a comrade and need to go back on patrol. They anoint the injured and pray for the dead. They ensure that families have someone to turn to when the clay beneath their feet begins to wobble. On this Ash Wednesday, Christian chaplains will be marking the beginning of Lent. I hope that the Minister agrees with me that the work of chaplains, of all faiths, is a crucial investment in the well-being of His Majesty’s Armed Forces and their families.

I have three questions. First, how does he expect the proposed commissioner to work with chaplains as part of their brief? Secondly, how does he expect the proposed commissioner to align their work with the UK Armed Forces Families Strategy 2022 to 2032? Finally, as the noble Baroness, Lady Goldie, said, the Bill does not give an exact definition of family members, so what does the Minister think about that? For example, might it be appropriate to include the bereaved siblings of service members? Overall, though, I support and thank the Minister for bringing forward the Bill.