Avanti Trains

Lord Bishop of Manchester Excerpts

Tuesday 27th February 2024 Lords Chamber

[Lord Davies of Gower (Con)]

The noble Lord asks about the Govia Thameslink Railway service. The new service quality regime was introduced in 2023, and the targets set for that period were drawn from the best available information at that time. We have been able to review and evaluate the outcomes of a standard set in 2022-23, with new levels for 2023-24. The department regularly discusses and reviews performance with Govia Thameslink Railway, and its service quality regime results have improved year on year. We will continue to hold it to account to deliver further improvements for passengers.

[The Lord Bishop of Manchester]

My Lords, a number of times in this short session, we seem to have had it suggested that somehow the Avanti staff are to blame. I suffer along with the noble Lord, Lord Goddard, regularly on that Manchester Piccadilly to Euston route. The staff are wonderful; it is not the driver’s fault if they are eight minutes late, or the fault of the person bringing you a cup of tea if they are 40 minutes late. The problem does not lie with the Avanti staff, who are working under incredibly difficult conditions. Can the Minister join me in expressing support for those staff in the work that they are doing under very trying circumstances?

[Lord Davies of Gower (Con)]

I absolutely agree with the right reverend Prelate. I travel from Wales on the GWR system. Yesterday, we were an hour late arriving at Paddington. The staff are very good, and they keep us informed as to what the issues are. As I have said previously, the issues are not always the operators’ fault; they are very often to do with infrastructure.