Rail Ticket Offices

Lord Berkeley of Knighton Excerpts
Wednesday 12th July 2023

(1 year, 5 months ago)

Lords Chamber
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Baroness Vere of Norbiton Portrait Baroness Vere of Norbiton (Con)
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The Government have an ongoing commitment to simplify the fare structure and we are continuing to do so. The Rail Minister has engaged extensively and directly with accessibility groups and will continue to do so. We are also engaging with the Disabled Persons Transport Advisory Committee to ensure that we hear its views as well.

As I said in answer to a previous question, 99% of tickets can be bought through a ticket vending machine or online, and members of staff will be around to help anybody who has any problems in buying their tickets.

Lord Berkeley of Knighton Portrait Lord Berkeley of Knighton (CB)
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My Lords, does the Minister know that the delay repay system, which I referred to in a question last week, often rewards people with vouchers from the companies? They often will not put money into your account. You are able to cash in those vouchers only at offices that sell railway tickets, so we could be in a very difficult situation here. If the Minister needs to write to me about this, I would quite understand.