Oral Answers to Questions

Lord Austin of Dudley Excerpts

Monday 14th October 2013 Commons Chamber

[Mr Duncan Smith]

I have looked at this matter carefully. The Post Office contract is due to expire in 2015, but there is the option to extend it and we will keep the matter under review. The Post Office is piloting a new current account and we hope that many people will transfer on to that. I assure the hon. Gentleman that we will ensure that those who are in the circumstances that he describes will always be properly supported.

[Ian Austin (Dudley North) (Lab)]

Every single week, constituents tell me that Atos claims that it has not received the forms that they have completed. Last week, a young disabled constituent told me that that had happened on several occasions, leaving him penniless for weeks at a time. Why can the Secretary of State not sort this shambles out?

[Mike Penning]

The personal circumstances that the hon. Gentleman has described are completely unacceptable. If he gives me the details of the case, I will look at it. The performance of Atos is ever so important and it was an issue for the previous Administration. We are working on it, but those circumstances are not acceptable and I will look at the matter.