Civil Service Pensions

Debate between Lisa Smart and Nick Thomas-Symonds

Monday 6th July 2026 Commons Chamber

[Lisa Smart (Hazel Grove) (LD)]

I am grateful to the Minister for advance sight of his statement. The failure of Capita to meet the 30 June deadline is deeply disappointing, but, sadly, not surprising. Behind it sit 1.7 million current and former civil servants who simply want peace of mind that the pension they have earned through decades of public service will be handled competently, fairly and with dignity. Capita’s repeated failures are causing distress and uncertainty for people who deserve better, including several of my constituents, such as Sue from Romiley, Tracy from Offerton and Christopher from Marple.

The Public Accounts Committee did indeed warn that Capita risked not being ready to take over full administration back in December, and it raised serious concerns about weak contract management and poor oversight. Those warnings have now come to fruition as thousands of retired civil servants have experienced delays or complete failures in pension payments since Capita took over. How will the Government restore confidence for the 1 million-plus current and former civil servants who simply want reassurance that their pensions will be administered competently? What assessment has been made of the systemic failures in the administration of this scheme, and what lessons have been learned for future contracts of this kind? How can the Minister ensure that this failure is given sufficient weight should Capita have the brass neck to bid for any future Government contracts in this are or wholly unrelated ones?

The Minister has rightly called the thousands of unresolved bereavement cases harrowing. These grieving families are being denied closure. Will he commit today to ordering Capita to prioritise all bereavement cases as a matter of particular urgency, and will he guarantee that this specific backlog will be zero by a certain date?

[Nick Thomas-Symonds]

To take the hon. Lady’s final point first, yes, bereavement cases are being prioritised. Capita’s current working assumption is that the remaining backlog of over 6,700 quotations for past retirement dates and the 4,100 actionable bereavement cases will be systemically cleared through the rest of July and August, and I hope this House will hold it to that timetable.

More broadly, the hon. Lady is absolutely right about learning the lessons from this situation and robustly holding Capita to account. That is why, as the House will be aware, I took the decision to end, for example, its contract for the Royal Mail pension scheme. The House can be assured that I will not hesitate to take robust action.

On the hon. Lady’s other point, which I think is a central one, I am always very conscious—contrary to what the shadow Minister says—of the operational position week to week in order to ensure that I am still driving the improvement of this pension scheme to the level it should be at.

Oral Answers to Questions

Debate between Lisa Smart and Nick Thomas-Symonds

Thursday 25th June 2026 Commons Chamber

[Lisa Smart (Hazel Grove) (LD)]

This week marked 10 years since the EU referendum vote, and the world has changed since then, with an unreliable Trump in the White House and Putin bombing schools in Ukraine. Labour’s red lines are holding Britain back. They are hurting the British people and playing into the hands of those who seek to divide us. It was made clear to me in Brussels last month that the ball is in the UK’s court and that there is real openness to Liberal Democrat plans for a sensible, pragmatic and deliverable plan for closer working. Will the Paymaster General commit to urging the new Prime Minister to drop Labour’s red lines and back Lib Dem plans for a new UK-EU growth and defence partnership to make the UK safer, stronger and richer?

[Nick Thomas-Symonds]

We have been building a growth and defence partnership, and we do not have to move the red lines to do it; it is what I have been doing every single week with the democratic mandate we have from 2024. The hon. Lady makes the argument for a customs union. This Government have managed to secure free trade deals with India and the Gulf Co-operation Council and an economic deal with the United States. Perhaps she might want to send her message to workers at Jaguar Land Rover, whose jobs have relied on the Government’s trade negotiation.

Infected Blood Compensation Scheme

Debate between Lisa Smart and Nick Thomas-Symonds

Tuesday 14th April 2026 Commons Chamber

[Lisa Smart (Hazel Grove) (LD)]

I thank the Minister for advance sight of his statement. I especially welcome in his remarks the recognition of people’s individual experiences and the commitment to compensating them fairly in a way that minimises the administrative burden placed upon those who have been harmed.

The infected blood scandal is one of the greatest failures in our national health service, which was unacknowledged for far too long. Over 30,000 people were infected across the country and faced the devastating consequences of that systematic failure. Yet there are people who continue to feel that the scheme has not gone far enough, including one of my constituents, from Marple, who feels the scheme should investigate more potential conditions.

Thousands of victims and their families have waited decades for the justice they deserve. Sir Brian Langstaff was straightforward in his findings: victims have been ignored and frozen out of the process they fought for decades to secure, while payments have proceeded at an infuriatingly glacial pace. The Liberal Democrats have long stood with the victims. The Government are right to seek to answer the needs of those infected and affected by setting out a clear timeline for how compensation can be delivered to them. My colleagues and I will continue to hold this Government to account until every eligible person receives the justice they are owed.

Sir Brian Langstaff rightly highlighted how victims have not been listened to by successive Ministers, and we welcome the new feedback mechanism that the Minister has set out today. Will he expand a little on his remarks and confirm that that will be a formal advisory body of victims to IBCA, as recommended by the Langstaff inquiry?

After so many years of secrecy, deceit and delay, the Government should ensure full transparency over the progress of the scheme and open ongoing communication with all those affected. Enshrining a statutory duty of candour is a long-overdue reform championed by those infected and affected by the scandal, and the continued delays to passing the Hillsborough law are shameful. Victims and campaigners should not be made to wait any longer, so will the Minister say when the Government will get that vital piece of legislation moving again and finally get the Hillsborough law on the statute book?

[Nick Thomas-Symonds]

First, in respect of the feedback mechanism, I wanted it to be not simply somewhere that would receive correspondence, but a proper mechanism to sift the various queries coming in. Some might be administrative things to do with the scheme that might be dealt with relatively quickly and some might be more serious things that need to be elevated either to IBCA’s board or to the Cabinet Office.

Secondly, with regard to IBCA and the voice of victims, I have been on more than one occasion to IBCA’s offices in Newcastle. It already has what are known as the user consultants, who provide the voice of the community on the premises and who have been encouraged by Sir Robert Francis to do that. I think they make a very important contribution. Thirdly, on transparency, I could not agree more. That is why, on the technical expert group for example, I take the view of publishing everything. I think we have to continue to do that. Fourthly, on the issue of the Hillsborough law, work is ongoing. I have been very involved in that in recent months and, certainly, we are committed to delivering it.

Oral Answers to Questions

Debate between Lisa Smart and Nick Thomas-Symonds

Thursday 22nd January 2026 Commons Chamber

[Lisa Smart (Hazel Grove) (LD)]

We expect an EU reset Bill in the coming months to update the arrangements around our relationship with our European neighbours. Following the terrible Brexit deal delivered by the Conservatives and cheered on by the hon. Member for Clacton (Nigel Farage), which trashed our economy and our international standing, a reset is essential, and we welcome it. Does the Minister agree that Parliament should have the ability to fully scrutinise the legislation to ensure that the Government deliver the change that we need and that we can hold Ministers’ feet to the fire as they set up new structures or committees as needed? To that end, will he assure the House that the Bill will contain enough detail to allow meaningful democratic accountability and that the specifics will not be kicked into secondary legislation?

[Nick Thomas-Symonds]

Well, on the basis of my exchange with the shadow Chancellor of the Duchy of Lancaster, I thoroughly look forward to bringing the Bill to the Commons and debating it fully. I can assure the hon. Lady that what we will be debating is why the Government’s approach is good for jobs and how it will bear down on bills for consumers. Members should not just believe what I say, but look at what the supermarkets said about the deal that was struck last year. I will also welcome a debate about how we will reduce trade barriers and costs for businesses. It is the Conservatives who want to put red tape and costs back on businesses. Good luck to them with that argument.

[Lisa Smart]

Yesterday, the Trade Secretary was the latest senior Government figure to break ranks by saying that it would be “crazy” not to look at a customs union with the EU. That position is already supported by the Prime Minister’s economic adviser, the Deputy Prime Minister and the Health Secretary. Since leaving the EU, many businesses including those in my constituency have found it harder to trade with our neighbours, which is having an obvious impact on the economy. The Government have changed their mind on many things since the last election, having said that they definitely were not going to. Does the Minister accept that it would save us all a lot of time, be the single biggest lever that the Government could pull to generate growth, and give those on his own Benches something that they are crying out for if he just agreed to crack on and start negotiations for a bespoke customs union with the EU?

[Nick Thomas-Symonds]

No, and the situation is not as the hon. Lady has described. The work that the Government are doing in building a closer EU-UK relationship is crucial, and we can do it alongside a trade deal with India and an economic deal with the United States that is saving jobs at Jaguar Land Rover. The Government’s position is in the national interest, and we will continue to pursue it.