Backbench Business

Lisa Cameron Excerpts

Thursday 17th November 2016 Westminster Hall

[Dr Lisa Cameron (East Kilbride, Strathaven and Lesmahagow) (SNP)]

In East Kilbride, we are also fighting to save the Crown post office in our town centre, which is crucial to the local community. If it is sold off, it will not have the specialist staff, the same service or the inclusivity for the most vulnerable. Does my hon. Friend agree that the Post Office must be accountable and that we must retain these valuable assets for our communities?

[Mhairi Black]

I could not agree more. An hon. Member who is no longer in her place—I cannot remember her constituency—highlighted the issue perfectly when she said that in reality we are going to lose people with special skills acquired over 20 or 30 years, who will be replaced by WHSmith staff on the minimum wage who have not had adequate training necessarily.

At the public meeting that I mentioned, the Post Office admitted that it had not considered the economic impact of the post office’s closure. Most concerning are the wider impacts for my constituents. As Members may be aware, quite a few refugees and asylum seekers have been located to Paisley. The post office in the Piazza was the only place where they could realistically have access to the Home Office’s digital application services. Now that it is losing that service, those people will be expected to travel to West Nile Street, nine miles away in Glasgow, with no money or means of travel.

The worst thing about the closure is how little sense it makes. The plan was to move this first-class post office into the wholly inadequate WHSmith—right to the back. There is no clear route from the shop’s front door to the back, which immediately restricts people with mobility problems. It is now situated on a hill, which may not seem like a big deal, but for someone aged 80 it is a considerable challenge. It is located in a pedestrian zone, so you cannot even drop someone off at the door.

At the public meeting, I blessed the folk from the Post Office who had to come along to argue for the change because they were eaten alive. Their figures were wrong and they could not tell us basic facts for ridiculous reasons. They could not tell us whether the post office was making a profit or a loss, or how big the loss was. They could not tell us what the footfall was. It was embarrassing, if I am honest.

We were told that there would be a consultation. Consultations can be a good thing—I am doing one now for my private Member’s Bill—but to be good they have to be genuine. This one seemed to be total lip service. At the end of it, despite the fact that I have genuinely yet to meet anyone in favour of the proposed change, as with so many others we have heard about, the Post Office said that the change would happen anyway.

I know that many healthy suggestions were made—I know because I made many of them—such as that the post office currently has three units in the Piazza, so why not close one or two if they were costing money. The CWU rightly pointed out that, if the Post Office is seeking a franchise partner, the most obvious candidate is surely Royal Mail. It was almost as though it did not matter a jot what suggestions were made because the move was happening. Lo and behold, I then discovered that WHSmith was advertising jobs for the new post office two weeks before the consultation finished. The whole thing was a sham.

I tried repeatedly to have a meeting with the Post Office’s chief exec, but that was refused point blank. My request went backwards and forwards. Eventually, I said, “I will go anywhere at any time for a five-minute meeting. Just tell me when.” There was no reply. The lack of accountability during the process was incredible. The whole thing was a done deal from the start.

In the Chamber a couple of months ago, I asked the Minister how much money had been spent on refurbishing the post office in Paisley since 2010. He said that nearly £500,000 of public funds had been spent doing it up, only for it to be sold off to WHSmith. The reality is that this is privatisation through the back door.

What does WHSmith know about postal services? It is falling behind in terms of quality of service and the different things it sells in its shops. If it is already struggling, what is its motivation for taking on a post office that is apparently haemorrhaging money left, right and centre? Why would it want that post office if it is losing so much money? If the sale of Royal Mail did not result in the expected profit, how will the franchising of post offices be any different?

In June 2015, the Government sold the remaining 30% stake in Royal Mail. The fact is that taxpayers have been short-changed yet again. The Government sold the shares for far less than they were worth. The whole thing stinks and it is off the backs of my constituents and those of every Member here. We must not tolerate it. It is clear that the whole separation has been a massive mistake. The Government must bring both Royal Mail and the Post Office back into the public sector.