Benefit Claimants (North-east)

Debate between Linda Riordan and Chi Onwurah

Wednesday 7th January 2015 Westminster Hall

[Chi Onwurah]

My hon. Friend makes an excellent contribution herself. I am not using all the examples I have, because I have so many. However, I am aware of the way some veterans in my constituency have been treated, and of the disgraceful impact it has had upon their lives. I look forward to hearing from her about the cases in her constituency.

My constituent, Adam, went on to say:

“How can it be right that an unemployed person…not only has the shame of completely having to rely on the government for my next meal but can have my only income arbitrarily stopped? A civil servant promises to get an emergency payment to me then what…? Forgets? So now I have to wait an extra week. Christmas is ruined…I can’t even go see my little girl, let alone put the heating on or buy some food.”

I want to make it clear that I am not blaming those who work in jobcentres or in the DWP. As I mentioned earlier, I have spoken to current and former jobcentre officers, and they have told me how they are pressurised to sanction claimants and how, as one former agent told me, the atmosphere changed immediately following the general election. Their job was no longer to help claimants into work but to “find them out”. I accept that mistakes are sometimes made, but it is the organisational culture that the Minister is responsible for, and I am sure she will want to take responsibility for it, as any business leader would. I would welcome her comments on this issue. I am sure she will acknowledge, as I do, that this challenge is not an easy one, but that much more needs to be done. That means supporting those in work, and not vilifying those seeking work or unable to work.

Five charities have come together for the Who Benefits? campaign. I know the Minister prefers charities to be seen and not heard; that is the Victorian mindset of this Government. However, the Children’s Society, Crisis, Gingerbread, Macmillan Cancer Support and Mind often work with people who find themselves in receipt of benefits. The charities are campaigning because they believe that

“politicians should do more to listen to, understand and act on the realities of people’s lives”



and to focus on

“the real reasons that people are struggling to address, like low wages, the high cost of living and the housing crisis”,

rather than demonising those on welfare benefits.

I have a number of specific questions for the Minister. First, will she make it clear in her own words how much she recognises the challenges that benefits claimants face, and outline the kind of nurturing, supportive environment that she is seeking to establish? Secondly, what measures are in place to ensure that benefit claimants are nurtured and supported, and that those who work for the DWP and its agencies treat them with dignity and respect? Thirdly, what assessment has been made of the impact of measuring and comparing the number of sanctions meted out by jobcentres? What other measures have been looked at, such as measuring the number of claimants in every jobcentre who found and stayed in work for six months? Fourthly, what sanctions are in place for those who are not respectful towards benefits claimants, and are those sanctions applied to Ministers? Fifthly, why do the Government refuse to acknowledge the link between increased sanctions and increased food bank usage? Finally, why did the recent Oakley report on sanctioning not extend to all benefit claimants? I look forward to the Minister’s response.

When the Minister’s office wrote to me asking what this debate would be about and what my concerns were, I wanted to give her lots of time to prepare for it, so I made it clear to her that the debate would centre on the culture and treatment of benefit claimants, and that I would cite examples where that culture and treatment had not met the standard that I hope the Minister aspires to. I would also like to reassure her that I have studied the recent Westminster Hall debate on benefit sanctions, on 2 December 2014. I have read the questions posed by my hon. Friends in that debate and her response to them. I think it fair to say that there is not a strong correlation between the two. I assure the Minister that she does not need to repeat the points made in that debate about the importance of getting work, the history of sanctions or the role of incentives to work. I and the vast majority of benefit claimants are familiar with them. No one wishes to make it easy for freeloaders, or foster a culture that does not recognise the value of work. That is not what the debate is about. Will she ensure—unlike on the last occasion—that she saves some time to address our concerns? They are important.

The sense that claimants are being treated as second-class citizens, scroungers and cheats has a terrible impact on their well-being and, in particular, their mental health. I have some experience of that. I was brought up largely on benefits. We were a one-parent family. My mother was crippled with rheumatoid arthritis and also suffered from breast cancer. It was hard for her, not only because of our poverty but because of her shame at taking handouts. I am so glad that she did not have to face the sort of vilification and abuse that benefits claimants face now—abuse caused in part by a sustained campaign from those on the right of the political spectrum. Contrary to what many of them would imagine, I was brought up with a strong work ethic and to believe that the state should provide a robust safety net for those who need it. I am not proud that I grew up on benefits, but I am not ashamed either. I want to know what the Government are doing to prevent the demonisation of those claiming benefits.

[Mrs Linda Riordan (in the Chair)]

Before I call the next speaker, I remind the Chamber that several Members want to take part in the debate. I want to give the Minister enough time to reply to all the points raised, so I would be grateful if Members kept their speeches to about six minutes.