Armed Forces Commissioner Bill (First sitting)

Lincoln Jopp Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[Pam Cox]

Q What is your view of the comparison between the broad powers of an ombudsman and a commissioner in this scenario?

Mariette Hughes: The Cabinet Office guidance simply says that if you do not meet the standards for independence, impartiality, integrity and fairness, you cannot use the term “ombudsman”. There is an inherent elevation to “ombudsman”. There are no real prescriptive powers for what an ombudsman can or cannot do compared with a commissioner; it is all broadly set out in the legislation or the rules that govern. Each ombudsman scheme in the UK, whether they are statutory or voluntary ombudsman schemes, have different powers and remits. It is broadly what you make of it. It is about the gravitas of that term and the understanding in the wider landscape of what “ombudsman” means. We as the UK have accepted that an ombudsman is the top tier of fairness and oversight. Unless there are overriding reasons, I simply do not understand why we would use the term “commissioner” instead of “ombudsman”.

[Lincoln Jopp (Spelthorne) (Con)]

Q I have two quick questions. First, you clearly laid out what is new under the commissioner set-up, the broader thematic, but it strikes me that it is an “access all areas” pass, a backstage laminate—“Go where you want.” Do you think the legislation as drafted constrains or directs you sufficiently? How would you set your agenda, given all that freedom?

Mariette Hughes: Under the Bill as drafted, the remit is very wide. The key thing will be the secondary legislation—the regulations and schedules that cover exactly what the work looks like. It is also key that the individual sets out what their focus is and where they want to focus the work. There is a danger of thinking this is a magic silver bullet that will fix everything. You simply cannot fix everything, and even with the power to go where you like and look at what you like, you must have that focus on what is key to welfare.

The initial first year would involve a lot of scoping around, “What do we already know, what do we think we can fix, and what do we wish we knew?” We would focus on that within the broad categories set out in the Bill, but this is about welfare, not about going into all the back rooms and looking at all the sneaky files and exciting buttons just because we can. We must always ask the questions, “Why am I looking at this, what do I think I am going to achieve, and how will this make life better for service personnel?” It is very wide, and it will need to be set out in regulations how that is to be directed, but I would not want to constrain the individual in deciding what they need to look at, based on their experience.

[Lincoln Jopp]

Q My second question is, will you be applying?

Mariette Hughes: If I am allowed to apply. As the ombudsman, I can do only one term, but obviously this is a new role. If it is decided that I am allowed to put myself forward for the job, I would love to be considered for it. I love what I do, I feel very passionate about it, and these are the powers we have been asking for. It would also provide the opportunity to ensure that the work of SCOAF, which we have got to a really good standard, can continue uninterrupted, while then focusing on, “What does this look like, how can we take it forward, and how can we make this work?”

[The Minister for the Armed Forces (Luke Pollard)]

Q Thank you, Mariette, for all the work that you and your team have been doing. As the shadow Minister mentioned, the transition in what SCOAF has been delivering has been quite remarkable. I want to continue that journey.

One of the key provisions for the Armed Forces Commissioner is their independence. In my mind, if they are not regarded as independent, it will not work in enabling people to raise concerns and issues with them. Could you talk us through how independence works in your current role, and how you feel an Armed Forces Commissioner independent from Government, Ministers and the chain of command might operate on a day-to-day basis?

Mariette Hughes: Absolutely. The key point is that independence does not mean you are completely isolated, or that you cannot talk to Ministers and work collaboratively. It is about having an unfettered ability to decide how your work is shaped. When I took on the role of the Service Complaints Ombudsman, a key thing we always got asked, particularly on social media or in questions and queries about our services, was, “How are you maintaining independence? You are funded by the Ministry of Defence. You must therefore be in MOD’s pocket and none of your decisions is actually independent.” All ombudsmen face this, because we have to be funded from somewhere and it is usually the sector that we are overseeing. It is not an unusual thing.

One of our key priorities was setting out to the public, in a way that people could understand, how we maintain that independence. We designed a governance framework, which, to be honest, I was quite shocked that we did not have already when I took on the role. That has now been laid out to the House, and it sets out publicly that although the Ministry of Defence will provide my funding, it is not allowed to touch my cases, design my business plan, or tell me what I can and cannot do in pursuing the aims set out within the remit of my role. I would expect something similar with the commissioner, setting out who has the power to do what. It will need to be set out that although they report to the Secretary of State and are funded by Defence, they are entirely independent in the decision making.