"Q Good morning, panel. Do you think that the new passenger watchdog will provide a more effective route for passengers and their representatives—including all of us, as Members of Parliament—to have their voice heard when raising concerns about poor service and, equally importantly, getting their concerns resolved?
"Q Do any other members of the panel want to comment?
John Larkinson: From our point of view, some of the things that we do now will transfer over to the passenger watchdog. That is a straight transfer. The Rail Ombudsman is a contract that we let. Effectively, in …..." Lilian Greenwood - View Speech
"Q That makes the passenger watchdog a very effective champion for passengers, whereas, as the ORR—the regulator—you have to hold everything in balance. Is that right?
John Larkinson: When it comes to some decisions that are on the way, there will still have to be a balance—..." Lilian Greenwood - View Speech
"Q I am proud of the passengers and accessibility duty and pleased that it was welcomed by accessibility groups. Am I right in saying that there is no comparable statutory duty that applies to Network Rail or the TOCs—in other words, that this would be an entirely new requirement?
"Q I have a quick follow-up for Transport Focus. Will you be able to work effectively with the ORR to deliver for passengers?
Alex Robertson: Yes, definitely. We are already in dialogue with the ORR about its change in responsibilities and the transfer of functions from it to us. …..." Lilian Greenwood - View Speech
We will also continue to encourage safer road user behaviours in order to improve safety for all vulnerable road users, including horse riders, motorcyclists, cyclists, pedestrians and road workers. Our flagship road safety campaign, THINK!, will continue to do that, alongside …..." Lilian Greenwood - View Speech
"My hon. Friend makes an important point, and I agree with him.
As has already been noted, despite the investment of £2.4 million in paid advertising raising road users’ awareness of the changes to the code, it is clear that more action is needed. As set out in the strategy, …..." Lilian Greenwood - View Speech
"It is a pleasure to serve with you in the Chair, Mr Dowd; I know you have a deep personal commitment to road safety. I congratulate the hon. Member for Newbury (Mr Dillon) on securing this debate and thank him for raising the vital issue of road safety and vulnerable …..." Lilian Greenwood - View Speech
"The disused part of the rail network is currently in the custody of National Highways. I absolutely agree with the hon. Gentleman that many of those trails provide excellent opportunities for walking, wheeling and cycling; indeed, I have spent many happy times cycling on the Tissington and Monsal trails in …..." Lilian Greenwood - View Speech
"E-bikes are only road-legal when they comply with the requirements of the Electrically Assisted Pedal Cycle Regulations 1983. The legislation applies to all cyclists, including delivery riders. The Department has previously written to delivery platforms on this subject. A copy of that letter is in the Library of the House...." Lilian Greenwood - View Speech