Performance of Royal Mail

Debate between Kirsty Blackman and Kate Dearden

Monday 26th October 2026 Commons Chamber

[Kate Dearden]

I will be raising this issue with Royal Mail, and I will touch on my interactions with the chief executive later in my speech.

[Kirsty Blackman]

We know that postal vote letters not being delivered is an issue, and a number of us have seen that in our constituencies. I appreciate that the Minister is being clear with Royal Mail that it is an important issue, but is she aware of or has she asked Royal Mail how many of those letters were not delivered on time? How many complaints have been made? We know that a significant number of people are not even making complaints, because they do not think there is any point.

[Kate Dearden]

Colleagues have raised numerous concerns about missed mail in the Chamber and outside, and I will always raise that issue with Royal Mail. Where I need to push for transparency, I will do so. I will come shortly to what I have pushed the chief executive on.

With Christmas approaching, improvements clearly cannot wait. This is Royal Mail’s busiest period. Families and businesses that we have heard about are relying on timely deliveries. I welcome the commitment from Royal Mail to recruit 22,000 staff to help deliver this Christmas, and I will be seeking reassurances that it is doing everything it can to meet the demand.

As colleagues know, the Government do not run the delivery operations of independent businesses such as Royal Mail, but that does not mean that we are a passive observer. I have challenged Royal Mail’s leadership on performance, and I have been frank with them, as has the Prime Minister, that the pace of improvement needs to urgently increase.