Performance of Royal Mail

Debate between Kirsty Blackman and Bradley Thomas

Monday 26th October 2026 Commons Chamber

[Bradley Thomas]

What I recognise is that the problem is getting worse. As I have mentioned, it is incumbent on the Government to get a grip of the situation. I hope that the Government have heard loud and clear the concerns from Members across the House, regardless of political party, about what their constituents are facing, and that the Minister will address those concerns shortly.

[Kirsty Blackman]

Will the hon. Gentleman join calls for more granular data, so that we can ensure that every constituency is represented in the data? Some Members have talked specifically about towns and villages, where I appreciate that there is an issue, but there is also an issue in cities. A number of us who represent cities have said that we have problems.

[Bradley Thomas]

That is a point I will touch on with regard to transparency levels.

There have been seven stamp price rises in four years, with the price of a first-class stamp having doubled since 2022. It is clear that residents in my constituency, and those represented by Members from across the House, are paying a first-class price for a second-class service. If consumers are expected to pay higher prices for a service, they rightly expect such a service to deliver on its promises, yet residents face a much different reality from what Royal Mail claims. Its local performance target of 87% of first-class post being delivered the next working day was achieved in only 42 of the 118 postcode areas—a statistic that resonates with my constituents and those of many Members here today. Every industry has a level of standard that it is expected to meet, and Royal Mail should not be any different, but it is failing. It is time for accountability and material action in order to deliver tangible results.

Alongside the stark statistics that have been quoted, the House will have heard me and other Members express strong discontent in Westminster Hall last week about the report earlier this year that Royal Mail will deliver 219 million letters late. With NHS waiting lists already too long, we cannot afford for more appointments to be missed due to late letter delivery. With the cost of living already debilitating families across the country, they cannot afford missed payment charges due to delayed bill arrival.

To be clear, and in common with Members from across the House, I do not believe that the fault lies with the hard-working posties who serve our communities. We are grateful for all that they do to keep us connected, but action must be taken by the highest levels of management to quickly address the real-life experiences that are depleting customer confidence. Management are failing and, speaking from my own personal experience, I am sick and tired of the platitudes that come from Royal Mail. I echo and share the concerns of Members from across the House.

In Westminster Hall last week, the Minister shared that she has been frank in her meetings with the chief executive of Royal Mail and will continue to do so for as long as necessary. However, with Christmas, the busiest time of year for postal services, only 60 days away, it is time for immediate action, not more meetings and passing the blame back and forth. Something that needs to be focused on is transparency around local delivery data, as has been suggested in the Chamber this evening. Can the Minister outline the material steps the Government are taking, alongside Ofcom, to ensure an improved service is delivered as quickly as possible? Do they have confidence that Royal Mail’s improvement plan will deliver the needed changes promptly? At what point is the service so bad that the Government decide that further action is necessary?

Expecting what you paid for is a basic standard, not an unreasonable demand. The public are tired of a failing service that continues to worsen, disrupting daily routines and tarnishing its former reputation for reliability. This is a matter of national importance about a national institution, and I believe all our constituents would like to know specifically how the Government are working with Royal Mail and Ofcom to take concrete steps to correct these issues to restore public confidence.