Horizon Redress and Post Office Update

Debate between Kieran Mullan and Gareth Thomas

Tuesday 8th April 2025 Commons Chamber

[Gareth Thomas]

I recognise the significance that the two post offices have to my hon. Friend’s constituents, and I recognise, too, that there will be concern in her constituency about the long-term future of those post offices. Although she is not the constituency Member of Parliament for the area, I will ensure that she is consulted about the future of those post offices. I recognise that, particularly in urban areas such as the ones that she and I represent, people outside the immediate constituency are reliant on those post offices. As I have said, a post office will want to ensure that, in the long term, it is located at the heart of the commercial activity in a community, because its future income depends on that. However, given what has been said about the lack of trust in the Post Office, it is important that there are conversations with local stakeholders, including Members of this House. Moreover, given the points that she has made, I will make sure she is included in conversations about those two particular post offices.

[Dr Kieran Mullan (Bexhill and Battle) (Con)]

More than 4,000 residents have signed my cross-party petition opposing the closure of the Bexhill Crown branch. It is fair to say that this whole situation has been made worse, because the Minister has allowed the Post Office to put the cart before the horse, with the decision taken on closures ahead of a clear guarantee on what will come next for all of our constituents. I notice that in his answers, the Minister has talked about “should”, “expectations” and “starting points”, but those are not cast-iron guarantees. Can he give a cast-iron guarantee that he will veto any replacement of the Crown service in Bexhill if it does not provide exactly the same services as the current branch is providing?

[Gareth Thomas]

I recognise from the meetings that I had with the hon. Member and also with a Bexhill Labour councillor how strong the feeling is about the threat to the post office in Bexhill. I have made it clear that the Post Office should replace the directly managed branch with a mains franchise. That is what I expect it to do. I also expect there to be a consultation with local stakeholders in Bexhill, including with him as the Member of Parliament. If he has concerns about that process, he is welcome to get in contact with me.

Future of the Post Office

Debate between Kieran Mullan and Gareth Thomas

Wednesday 13th November 2024 Commons Chamber

[Gareth Thomas]

I agree with my hon. Friend that we need to see a faster roll-out of banking hubs. Given that the Conservative party sat back and did nothing while 9,500 bank branches closed, the urgency of the task of rolling out banking branches and improving the banking offer through the post office is acutely felt by my Department.

[Dr Kieran Mullan (Bexhill and Battle) (Con)]

The post office in Bexhill provides vital banking and other services to my constituents, and I have already been contacted by people concerned about its possible closure. Can the Minister ensure that the consultations he keeps mentioning include local communities and service users, and can he guarantee, given Labour’s manifesto commitment to strengthen the post office network, that nothing will be done to reduce the scope of post office services available to my constituents, or the time when they are available?

[Gareth Thomas]

I can be absolutely clear with the hon. Gentleman: I said no decision had been made on any individual directly managed branch, and that is absolutely true. We are also clear that sub-postmasters, trade unions and communities will have to be consulted about the future of directly managed branches. We want an improvement in the services that post offices can provide; that is one of the reasons for our work on banking services with the Post Office going forward.