(6 years, 2 months ago)
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The hon. Lady makes some good points. There are longer term benefits to some of the work. It has been poorly executed, but I can speak only for my constituency, where, in the longer term, we will see a doubling of rail journeys between York and Scarborough. That is good news, but in the short term the delays are totally unacceptable.
Other issues have combined to make the situation even worse, such as the incomplete signalling works at Leeds station and significant congestion on Manchester services. As things were seemingly getting better—we had a meeting with TransPennine Express, which improved the rosters of its drivers—further disruptions were suddenly caused by a new policy to cut the number of late-running trains on the east coast main line. That policy prioritised trains and passengers travelling north to south over those travelling east to west.
My hon. Friend is absolutely right to talk about the problem with rosters. When a train is delayed arriving at York and bound through his constituency via Malton to Scarborough, often the driver does not have enough hours left to get back to York without having to get off the train at Seamer or somewhere else. I hope that a little leeway can be introduced into the rosters, so that drivers can cope with a slight delay.
My right hon. Friend is absolutely right: operators can take a number of measures to reduce the impact of some of the problems.
To give some examples of passengers I have spoken to or corresponded with, one told me that, since the end of May, because of the new timetables, his train
“had been cancelled or delayed nearly every single day”.
Another complained:
“Whether I get to work now is a painful lottery.”
Another frustrated rail user described how, on one day, two trains were cancelled, with 100 people, including the elderly and infirm, left without warning on the platforms at Malton station. At Malton, there are no toilet facilities, and the café opens for only limited hours each day.