Trans-Pennine Rail Travel and Delays

Debate between Kevin Hollinrake and Emma Hardy

Tuesday 11th September 2018 Westminster Hall

[Kevin Hollinrake (Thirsk and Malton) (Con)]

I beg to move,

That this House has considered Trans-Pennine rail travel and delays.

It is a pleasure to serve under your chairmanship, Mr Hollobone. Like those of many of my colleagues, my postbag has made for pretty grim reading this summer, with letter after letter from frustrated passengers. We have seen totally unacceptable delays and cancellations of trains, leading to a decline in punctuality from 91.5% in April 2017 to 85% in April 2018, and to as low as 62.1% this May.

First, it was the delayed completion of engineering works in the north-west by Network Rail and the lack of notice for operators of the new timetables that had a knock-on effect right across the north.

[Emma Hardy (Kingston upon Hull West and Hessle) (Lab)]

I am sure the hon. Gentleman agrees that it is about not just the delays to the service but the timetable itself. The timetable that has been designed for Hull already leads to slower train times, without the added complication of additional delays.

[Kevin Hollinrake]

The hon. Lady makes some good points. There are longer term benefits to some of the work. It has been poorly executed, but I can speak only for my constituency, where, in the longer term, we will see a doubling of rail journeys between York and Scarborough. That is good news, but in the short term the delays are totally unacceptable.

Other issues have combined to make the situation even worse, such as the incomplete signalling works at Leeds station and significant congestion on Manchester services. As things were seemingly getting better—we had a meeting with TransPennine Express, which improved the rosters of its drivers—further disruptions were suddenly caused by a new policy to cut the number of late-running trains on the east coast main line. That policy prioritised trains and passengers travelling north to south over those travelling east to west.

[Kevin Hollinrake]

My right hon. Friend is absolutely right: operators can take a number of measures to reduce the impact of some of the problems.

To give some examples of passengers I have spoken to or corresponded with, one told me that, since the end of May, because of the new timetables, his train

“had been cancelled or delayed nearly every single day”.

Another complained:

“Whether I get to work now is a painful lottery.”

Another frustrated rail user described how, on one day, two trains were cancelled, with 100 people, including the elderly and infirm, left without warning on the platforms at Malton station. At Malton, there are no toilet facilities, and the café opens for only limited hours each day.

[Emma Hardy]

I am sure the hon. Gentleman shares my frustration with the facilities at Hull station, which is managed very badly by TransPennine Express. We had to run a campaign to get a toilet attendant at the station, and my hon. Friend the Member for Kingston upon Hull North (Diana Johnson) recently wrote to the managing director of TransPennine Express to express her disgust that the station does not have a manager. TransPennine Express is failing us with not only the railways but the stations.

[Kevin Hollinrake]

The hon. Lady makes some good points on behalf of her constituents. Although some issues, which I will come to later, are beyond the control of TransPennine Express, the operator clearly could deal with some issues that would alleviate many of the problems, and it is absolutely right that she draws attention to them.

Another traveller contacted me this week on Twitter to say:

“two days in a row no driver for the 15.17 from Manchester Piccadilly.”

The late departure of her train from Huddersfield meant that she would not make the 16.01 connection to Malton and would have over an hour to wait.

There are many others. Another gentleman said:

“TransPennine seem to cancel trains regularly to Malton and Scarborough which should not be happening. The frustration of passengers is starting to boil over and I know that some TPE staff are fearing for their safety. One of the staff told me on Sunday that nurses and doctors from Malton working at Scarborough Hospital were not getting to work on time on a regular basis. People are losing their jobs over the delays and cancellations.”