Universal Postal Service Order: Rhondda

Debate between Kevin Hollinrake and Chris Bryant

Wednesday 8th May 2024 Westminster Hall

[Kevin Hollinrake]

Thank you, Mr Henderson. On the universal service obligation, I know the general obligation was not something that the hon. Member for Rhondda focused too much on, but it is important to say that we believe the six-days-a-week service should remain. We have been very clear about that. Ofcom has the primary duty to secure its provision. Despite the fact that letter volumes have halved in the last decade, which has put further pressure on making the service viable, it is right that the Prime Minister and I make it clear that the importance of maintaining a Saturday delivery service is that it provides flexibility and convenience. We will not countenance scrapping it, not least because of the impact that would have on the greeting card, magazine and similar industries.

I will come to Rhondda specifically, but on the main point the hon. Member for Rhondda raised about the general quality of service, we understand that we have had a number of complaints. It is one of the most frequent items that comes across my desk in correspondence or meetings with fellow Members of Parliament. Ofcom obviously has the powers to investigate and take enforcement action where failures are identified. It did so when it fined Royal Mail £5.6 million earlier this year for its contravention of conditions in 2022-23. Ofcom is obviously monitoring this to make sure that the service improves.

The latest published quality of service results for quarter 3 of 2023-24 showed that Royal Mail continues to fail to meet its first and second class delivery targets. It is quite clear that the service is not at the level we want to see. I met Martin Seidenberg, chief executive of the parent group, and made that point to him clearly. He accepted that this was the case, and that things need to improve. One thing about prioritisation, which the hon. Gentleman referred to, is that—

[Sir Chris Bryant]

I did not.

[Kevin Hollinrake]

To be clear, the hon. Gentleman was referring to whether Royal Mail is prioritising parcels over letters. Ofcom looked at that to see whether it was a feature of some of the problems behind the service level, and it did not identify any suggestion that Royal Mail’s senior management had directed the prioritisation of parcels. Nevertheless, I think we are all concerned about anecdotal stories at a local level that suggest it may be the case. We absolutely do not want to see that happen.

The strategy for Royal Mail that Martin Seidenberg set out gave me some comfort, although it is actions not words that we want to see. It included accelerated recruitment of permanent workers, reinforced operational management at regional and local levels, and tackling sickness and absence. Three thousand additional postal workers have been recruited, and Royal Mail has introduced new sickness and attendance policies, which it claims are playing a significant part in reducing absence.

Royal Mail recently delivered its best-performing Christmas period in four years, with more than 99% of items posted before the last recommended posting dates arriving by Christmas eve. It is encouraging that following an agreement with the Communication Workers Union, results are beginning to improve, with sickness absence reportedly down by about 25% by the end of December compared with 2022, and only 0.2% of the daily 54,000 walks could not be resourced on any given day by the end of December. Royal Mail advises that its most recent performance data from the start of 2024 is much stronger, particularly the service levels for first class mail, reflecting some of the changes that have been made.

As I say, it is actions we want, not words. I know that the hon. Gentleman will not be satisfied until he sees changes on the ground.

[Sir Chris Bryant]

I wonder whether the Minister could do me a favour. Could he ask Royal Mail to provide data for my area every month on how they are doing with the USO and how much they are meeting? I have tried to get that information myself, but I find it difficult. I am sure it would be more effective if he asked.

[Kevin Hollinrake]

I will take that away, and I am very happy to look at it, because I believe in holding Royal Mail’s feet to the fire. There may be an advantage if we look at that at constituency level.

I note the hon. Gentleman’s point that mail is sporadic and there is often no mail or it arrives late, resulting in missed appointments or fines and all those things. These are very serious issues, so I can understand his frustration. He said that he has had considerable contact with Royal Mail about those service issues, as is right—he is a very diligent Member of Parliament, and we urge other colleagues to do the same. Royal Mail reports that service in the area was disrupted due to sickness absence in some parts of his area being higher than average, and it was not a good picture across the board anyway. The time taken to recruit staff has also contributed to gaps in the service.

Royal Mail has acknowledged that it has not been able to deliver a consistently high level of service to the hon. Gentleman’s constituents. I understand that the issues have centred around the Ferndale and Mid Rhondda delivery offices. In Ferndale I understand that last month there were six members of staff absent and that some customers may have experienced disruption to their deliveries. Royal Mail has now advised that absence levels have since been reduced, with fewer members of staff currently absent through sickness. In Mid Rhondda, there are currently three staff absent on sick leave and Royal Mail is currently recruiting an additional postal worker.

Royal Mail reports that it is currently delivering to all addresses served by both delivery offices six days a week when there is mail to deliver, and if postal workers cannot deliver on a given day, mail will be prioritised the next working day. We are assured that it is actively working on measures to restore service levels, and while it tries to tackle the local service issues, no address will go without a mail delivery for more than two days. I am sure the hon. Gentleman will update me regularly if that proves not to be the case.

I understand that the hon. Gentleman was due to visit one or both of those delivery offices in March, but that was postponed. He is looking at me very quizzically; maybe that was not the case. Royal Mail will be in touch with him to try to arrange a new date, if he would like to visit again. We would definitely urge Royal Mail to do that when constituency Members of Parliament are not happy.

The hon. Gentleman raised an important point about complaints. If he googles the Royal Mail customer service centre, which I am sure he has, there is a phone number and an online form to fill in. There is also an independent dispute resolution service—the postal redress service—which can try to resolve disputes. Citizens Advice can also provide assistance to constituents and constituency Members of Parliament to resolve these issues. He could also write to Ofcom to ensure that it is aware of the service difficulties he is experiencing. On his point about whether Royal Mail is obscuring the level of service, moving mail to a van outside and bringing it back in, that would be totally unacceptable. If the hon. Gentleman has evidence of that, will he please raise it with me or directly with Royal Mail?

The hon. Gentleman raised a point about the lack of banks and available cash on high streets. We have legislated for that, and post offices play an important part. I also look after them, as he will be aware. Banking hubs might feature in the towns and villages in his constituency in the coming months and years. I have also just replied to his letter on counterfeit stamps, which he should receive. [Interruption.] The hon. Gentleman acknowledges that he has received a copy.

[Sir Chris Bryant]

Can I try again?

[Kevin Hollinrake]

Yes, of course.

[Sir Chris Bryant]

It suddenly occurred to me that there might be a general election later this year. One part of what the Post Office is required to provide is the freepost delivery. How confident is the Minister that the Royal Mail will be able to deliver that in a timely fashion to the right constituents in the right places across the whole of the country?

[Kevin Hollinrake]

That is a matter close to both our hearts and those of others in the room today. Speaking from my own perspective, as someone who is not easily convinced or easily has the wool pulled over his eyes with reassurances, I was impressed by Martin Seidenberg, but people will be convinced only when services improve. I have set out some of the ways that they should improve. There is a personnel issue, as well as some management ones. There have been some steps forward, as I set out earlier. That should help to secure the improvements that the hon. Gentleman and I want to see.

As I said before, it is not words but actions that we want to see. I am happy to hear from Members across the House to ensure that service levels are where we want them to be. We are committed to ensuring that we have a financially sustainable and efficient universal postal service for all users in all constituencies. I would like to ensure that Members of this House are able to bring concerns to me whenever they or their constituents are disappointed with local services. I ask the hon. Gentleman please to ensure that I am aware of the difficulties that he sees on an ongoing basis. With that, I will conclude my remarks.

Question put and agreed to.

Digital Markets, Competition and Consumers Bill

Debate between Kevin Hollinrake and Chris Bryant

Consideration of Lords amendments
Tuesday 30th April 2024 Commons Chamber

[Kevin Hollinrake]

I agree that some of the examples are shocking. The key question is what measures we will put in place to address them. Ireland, for example, completely banned secondary sales, yet the prices seen on the internet are equivalent to what the hon. Lady describes, so there is no perfect solution that has already been tried. However, we are very happy to look at the evidence, look at what might be done, and do something that is effective, rather than crowd-pleasing. That is what we are committed to doing.

The reality is that some organisers are simply much more successful than others at preventing large-scale unauthorised resales. The ticket market is clearly evolving rapidly. Our review will therefore consider evidence from businesses and platforms operating in ticketing and resale markets, as well as venues, artists, enforcers and consumers. The Government intend the review to take place over nine months, after which we will consider any appropriate further action. [Hon. Members: “You won’t be there.”] Members who are commenting from a sedentary position should beware of overconfidence.

I very much hope that hon. Members will support the Government’s position today. I especially hope that Members in both Houses will note our movement in two important areas: the Secretary of State’s approval of CMA guidance for the new digital markets regime, and secondary ticketing. These changes are considered and balanced, and I urge Members in the other place to consider their position on the other amendments that our motions today seek to reject. Throughout the Bill’s passage, the Government have listened carefully to the arguments presented, and in response, we have made a series of significant changes where we recognise that improvements could be made. It is important that we now reach full consensus on the Bill’s final form, so that it reaches the statute book without further delay.

[Sir Chris Bryant (Rhondda) (Lab)]

First, I pay tribute to my much-loved neighbour, my hon. Friend the Member for Pontypridd (Alex Davies-Jones), who led for Labour during the last round of proceedings on the Bill, and to my hon. Friend the Member for Feltham and Heston (Seema Malhotra), who led for us when the Bill was introduced.

Might I say a few words about the Minister? I do love the Minister. Members sitting on the Government Back Benches will not have been able to see the little wry smile playing on his face as he made his speech. Unfortunately, Hansard is not able to record that element of the way he presented his case. I will let the House into a secret: there are two versions of the Minister, or rather the Member. There is the Back-Bench Member, who I passionately agree with on nearly everything, and then there is the Government Minister, who has the Back-Bench Member sitting inside him somewhere, but has managed to lose him while taking on corporate and shared responsibility on the Government Front Benches. I bet that if he were in the Parliament that follows the next general election, and we debated these matters all over again, he would be articulating what I am about to say almost word for word, but today, he has articulated the Government position.

--- Later in debate ---

[Kevin Hollinrake]

It was your idea.

[Sir Chris Bryant]

Well, we have moved on and it is about time the Government moved on—in fact I look forward to the day when the Minister moves on from Government Benches to here on the Opposition Benches. The idea of a review at the dog end of a Parliament and at the end of the regime is absolutely pathetic, and I am glad the Minister is laughing at himself for even presenting the suggestion today.

Let me end with an area of agreement. We were glad that the Government, under pressure, tabled Lords amendment 117 on mergers involving newspaper enterprises and foreign powers along the lines of measures that we and others, including a large number of Conservative MPs and peers, had called for. Of course the UK must remain an open economy; we welcome foreign investment in many sectors in the UK. But we agree that in this limited area, the state ownership of UK newspaper and media companies must be a matter for concern, which is why we support the Lords amendment. We will need to make sure in future years that it is adequate to the situation we find, not least bearing in mind many of the comments made earlier by Members on both sides of the House regarding the rather fluid world we are moving into, where newspapers are a rather outdated concept and social media and other forms of online media are far more significant. We will keep that under review, therefore, but we welcome the amendment the Government have tabled.

This long-delayed Bill could go forward with strong, unanimous support if the Government abandoned their tilt towards the few potentially monopolistic companies and set aside their objections to the Lords amendments. Those objections are either completely otiose or they are dangerous. The Minister says they make no difference, I say they do, but on either grounds they should go, so we support their lordships in their amendments.

[John Penrose (Weston-super-Mare) (Con)]

May I start by saying that this was and still is a good Bill? It does an enormous number of very important things and I am glad to see that it has broad acceptance and agreement on both sides of the House, although with some minor points of disagreement. It contains many of the measures that I personally called for in my Government-commissioned review of competition policy called “Power to the people” a little while ago, and it definitely updates and makes some much-needed changes to our competition and consumer laws. However, I share some of the concerns raised today about the Government’s opposition to four of the amendments that have come back from the Lords.

I do not have worries about the Lords amendments themselves because, as we have just heard from the Opposition Front-Bench spokesperson the hon. Member for Rhondda (Sir Chris Bryant), they mainly seek to restore the effect of clauses that were in the Bill when it originally came to this House. What worries me is that the wrong people are clapping. The changes that the Government have made, in many cases by seeking to resist Lords amendments, seem to many people to be on the side of the big tech firms rather than on the side of consumers, of sharper competition, of more consumer choice and of standing up for the man and woman in the street. I therefore earnestly hope that the Minister will be able to channel his historical zeal for these things in his closing remarks and reassure me, and I am sure others as well, that that is not the Government’s intention and that they remain committed to those things—that the fire still burns brightly in his eyes to make them happen.

I start by saying that the Government have already done some of that work with amendment (a) in lieu of Lords amendment 38—they have replaced the Lansley amendment with a version of their own—dealing with the amount of time that the Secretary of State can take in dealing with guidance put forward by the CMA to make sure it is not unduly delayed. That is extremely welcome and a very good measure, and I enthusiastically support it. However, we have already heard about two other things in particular. One is the role of judicial review in dealing with penalties. I share the concern that in moving away from a judicial review standard for penalties to a full merits review we may get bleed-across—that clever lawyers working for big tech firms may effectively be able to broaden the scope through clever use of legal techniques to prolong their attempts to walk backwards slowly and prevent justice from being done. I therefore devoutly hope that my good friend the Minister will be able to clarify that he expects to be able to show to us—either from the Dispatch Box now, or in guidance or another kind of clarification in due course—that it will not be possible for bleed-across to happen and he will be able to take any steps that may be needed.

--- Later in debate ---

[Kevin Hollinrake]

With the leave of the House, I will respond to some of the points raised in this fruitful, constructive debate. I reassure the shadow Minister that I have lost none of my mojo or ambition to ensure a fair and level playing field for businesses. That is a vital part of this legislation. At times I may smile when I am at the Dispatch Box and there are a couple of reasons for that; not only am I generally a happy guy but I am pleased to see this groundbreaking legislation being brought into effect. It is probably one of only two major pieces of legislation around the world that does what it does. We should welcome that and the fair and level playing field that will result from it.

I do not accept what the shadow Minister says about the Government having caved in and weakened some of the Bill’s provisions. It is fair to say that some of the platforms would like us to have changed the Bill radically from how it was when it was presented to Parliament. We think we have very much held the line on its provisions and how it will ensure that consumers and smaller businesses get a better deal. We do not accept that it will bring about “bleed back”, as he puts it, between the on-the-merits provisions of penalties and other regulatory decisions. We have been clear on that and our legal advice is of the same mind.

Secondary ticketing is a key part of the debate, having been raised by various Members. We absolutely see that there is good practice in some primary markets, where there is control as to resales. We should learn from best practice, such as ID requirements on the resale of tickets. That is within the gift of those in the primary markets, so we are keen to develop the review to ensure that we look at both the primary and secondary markets, as the Opposition called for in an amendment tabled earlier in the Bill’s progress.

[Sir Chris Bryant]

I am grateful to the Cheshire cat for giving way. Does he oppose the Lords amendment on ticket touts because of the proposed new subsection stating that there needs to be “proof of purchase” for secondary ticket marketing, or because details of the “face value” of the ticket have to be provided? It is difficult to determine why the Minister opposes the Lords amendment other than because it is an inconvenience to government.

[Kevin Hollinrake]

We believe that those measures, such as on the face value of the ticket, are already covered by the current legislation and enforcement. The Government have certainly gone a lot further than previous regimes have: we strengthened the terms and guidance in 2017; we banned ticketing bots—the hon. Gentleman mentioned that but did not seem to understand that it had been outlawed in 2018; and we improved enforcement action by the regulators, as we have seen six successful prosecutions under the new regime. I remind him that where other jurisdictions have supposedly gone further in banning resale, such as in Ireland, no prosecutions have taken place. We are trying to ensure that we have a balance and that our provisions work well.

[Kevin Hollinrake]

I will address the hon. Lady’s points in a moment, as I am keen to respond to some of them.

[Sir Chris Bryant]

If the Minister goes to the Viagogo website and tries to buy a ticket, he will see on the first page that it says the ticket is £420 or whatever. Can he see the original value of the ticket? No. Can he see whether it is a validly purchased ticket? No. That is the problem that the amendment would solve. It would be simple for the Government to agree to the amendment and then we can get the Bill through.

[Kevin Hollinrake]

We believe those provisions are already there. I have quite happily used Viagogo on many occasions, as other people have when reselling tickets. Of course we will keep looking at the primary and secondary markets, and at the interaction between the two, so that we can develop the right way to regulate the market, in a future Parliament.

Economic Crime and Corporate Transparency Bill

Debate between Kevin Hollinrake and Chris Bryant

Consideration of Lords amendments
Monday 4th September 2023 Commons Chamber

[Kevin Hollinrake]

Around 3,000 entities have not properly registered at this point in time. Enforcement action is being taken on them: some 100,000 communications already have gone out to those particular entities, and a number of fines have been issued—about half a million pounds in fines so far. We do not accept those numbers. We are happy to have a conversation with whoever has concerns about the legislation so far. We do not want legislation that cannot be properly enforced and implemented. It is important that we compare like-for-like to ensure this legislation is fit for purpose.

[Sir Chris Bryant (Rhondda) (Lab)]

I may have misheard, but I think the Minister said that enforcement activity is going on against 100,000 companies—he will correct me when I sit down—and that there have been half a million pounds-worth of fines. That would be £5 a company, would it not?

[Kevin Hollinrake]

It would be if the hon. Gentleman’s numbers were right, but that is not what I said. Three thousand entities are not currently registered, to our knowledge. Many of those will have already ceased to exist or will have disposed of the property they owned. We are trying to find out the exact numbers. That is about the enforcement action. We have had 100,000 communications with those 3,000 entities, and half a million pounds of fines so far, but those fines can rise exponentially if they continue not to comply properly with the legislation.

European Union (Withdrawal) Bill

Debate between Kevin Hollinrake and Chris Bryant

Committee: 7th sitting: House of Commons
Wednesday 13th December 2017 Commons Chamber

[Chris Bryant]

I would love to, but the truth is that the Government do not have the foggiest idea when anything is going to happen. They have suggested that something might be available in October 2018—perhaps it will, but perhaps it will not. This reminds me of the hymn we used to sing:

“God is working his purpose out, as year succeeds to year”

The Government are trying to work out what their purpose is, day by day, hour by hour. They have no idea at the moment, which is why we have to make sure we get the process right before we engage in it; otherwise there is a danger that we will be railroaded without making proper, good decisions.

[Kevin Hollinrake (Thirsk and Malton) (Con)]

The hon. Gentleman said earlier that he was focused on getting the best possible process. Should we not be focused on getting the best possible deal in our negotiations? We know the EU does not want us to leave, so if he puts a process in place where the EU can simply knock a deal back to this Parliament, does that not give the EU the incentive to give us the worst possible deal, on the basis that we are more likely to reject it? We will simply have endless negotiations.

[Chris Bryant]

That is where we disagree. I believe that we will get the best possible deal only if we have the best possible process; the two go hand in hand. Indeed, if the Government introduced a Bill to implement an agreement and they started to lose votes on individual elements, they would probably then go back to Brussels and say, “You know what? I cannot get this through Parliament, so you’re going to have to give me a better deal.” At that point, I think that our colleagues and friends in other countries in Europe would improve the deal. I believe we would end up with a better deal.