Oral Answers to Questions

Debate between Kevin Foster and Patricia Gibson

Monday 20th June 2022 Commons Chamber

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

17. How many and what proportion of passport applications that were received over 10 weeks ago have not yet been processed.

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

Across March, April and May, Her Majesty’s Passport Office completed the processing of approximately 3 million passport applications, with 98.5% of those from the UK being completed within the published processing time of up to 10 weeks.

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[Patricia Gibson]

Civil servants working in the Passport Office are under huge pressure, and staff morale is reported to be understandably at an all-time low, owing to a lack of Government preparation for the up to 9 million passport applications or renewals expected following lockdown. Meanwhile, my constituents face intolerable delays and the prospect of missing much-needed holidays and family events. We have been promised repeatedly in this Chamber that things will improve, but the 10-week target continues to be too often missed. How much longer must we wait for passport offices to be fully staffed and resourced, so that my constituents are not subjected to yet another aspect of Backlog Britain?

[Kevin Foster]

Dearie me! In fact, we have been increasing the number of staff at the Passport Office rather than reducing it as the hon. Lady has implied. We have dealt with 3 million applications in three months, and soon we will have dealt with more in six months than we did in the whole of last year. It was fairly obvious that 5 million passports had not been renewed during the pandemic, and we started to plan for this last year. In April 2021, we changed and clarified the service standard and began preparations to deal with the surge. We hear these attacks from Opposition Members, but what we never hear from them is an idea.

HM Passport Office Backlogs

Debate between Kevin Foster and Patricia Gibson

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

As I said, where people have a compassionate and compelling reason to travel, such as having been advised that a loved one is entering their final days, then that will be expedited via HMPO. Again, if Members have examples, I am very happy to assist with that.

In terms of overall position, we advertised the 10-week service standard last year. We sent out 4.7 million texts to people who had not renewed their passports to point out that there might be a surge if they wished to travel in the following year. As I say, we are still managing to deal with most passport applications relatively quickly, with over 90% issued with six weeks. We planned, prepared for and delivered a record output last month. No other month has seen over 1 million passports issued.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

There has been a spike in demand for passports, but that should have been anticipated since we know that 5 million people put off renewing their passport during lockdown. Clearly, more resources are needed, more staffing is needed, and, yes, the MP hotline needs to have better services. Dozens and dozens of my constituents have contacted me in utter despair after enduring very long delays, with some having to cancel travel plans and others left in limbo. The Minister’s response that it is being dealt with sounds hollow to those affected by these delays. What more will he do, now, to help my constituents and all those affected by these delays?

[Kevin Foster]

As I said, we have an additional 500 staff and we are in the process of recruiting another 700. We let people know that the service standard was being pushed out to 10 weeks last April, so we did not hide from the fact that there would be a surge. We are planning to issue an additional 2.5 million passports this year compared with what we normally do as business as usual. A large amount of work has been done and more is being done. Between January and March, we still saw 90% of applications being determined within six weeks.

Parental Bereavement (Leave and Pay) Bill

Debate between Kevin Foster and Patricia Gibson

3rd reading: House of Commons & Report stage: House of Commons
Friday 11th May 2018 Commons Chamber

[Kevin Foster]

I thank my hon. Friend for helping to bring some clarity to the matter. I did not want to get back to the old idea of what a “proper job” is that some of us used to hear at school. It is amazing how many people thought that certain things were proper jobs, and it has to be said that it was mostly men and that a proper job was one that was traditionally male orientated—surprise, surprise—and other things were just basic jobs. However, the sorts of jobs that were once dismissed—in care, healthcare and other areas—are vital in today’s economy, and we need people to be doing them and to see them as the type of job and career that they want to go into.

While exploring the Bill, I was concerned that we should not end up with Parliament in effect asking the Minister to draw up a list of every job he could possibly think of and every type of employment activity that could ever be done for an employer, so amendment 8 is about targeting whether someone is employed. I am conscious that we have to make sure that our language and intentions are fairly clear. We should bear in mind our brief debate on another private Member’s Bill, the Unpaid Trial Work Periods (Prohibition) Bill. Most of us would think that a trial was a very short period—perhaps an hour or two, just to see how someone mixed with a team—but the hon. Member for Glasgow South (Stewart Malcolm McDonald) gave an example of a place that had interpreted a trial as several weeks of working for nothing. Clearly, none of us would view that as a trial; the process was just about trying to dodge minimum and living wage legislation. We need to make sure that there is no opportunity to misuse what we all might think are reasonable words in the English language.

I am conscious of time and wish to give others the opportunity to speak. I shall listen carefully to the arguments made by the Minister and the Bill’s promoter, my hon. Friend the Member for Thirsk and Malton, when they speak about my amendments. I have been reassured by some of the interventions I have taken from my hon. Friend, and I thank my hon. Friend the Member for Colchester for his interventions, which have helped to clarify some points. To be clear, I will support the Bill even if my amendments are not accepted. It would not be beneficial for anyone if the Bill was not passed.

This welcome Bill will help many in the darkest times of their lives. My hon. Friend the Member for Thirsk and Malton can take great pride in the difference that his Bill will make to those people, and my hon. Friends the Members for Eddisbury and for Colchester can take great pride in how they have used their personal experience to help others who end up in the same position. I support the Bill wholeheartedly and hope that the discussion of my amendments will help to make it even better.

[Patricia Gibson (North Ayrshire and Arran) (SNP)]

It is a pleasure to follow the hon. Member for Torbay (Kevin Foster).

I thank the hon. Member for Thirsk and Malton (Kevin Hollinrake) for bringing forward this Bill and for the consensual and sensitive approach that he has demonstrated as he piloted the Bill to this stage. I appreciate all the work that he has done to ensure that, finally, the anomaly and the injustice of bereaved parents not having any protection in employment law is addressed. I also thank the members of the Bill Committee. I make special mention of the hon. Members for Colchester (Will Quince) and for Eddisbury (Antoinette Sandbach), with whom I have made common cause on this issue.

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[Patricia Gibson]

My hon. Friend makes an excellent point. We have to bear it in mind that the relationship between a parent and a child, even as the child grows up and becomes an adult themselves, is rather special. As he says, the traditional picture of young people growing up and moving out is no longer borne out in the statistics, for a variety of reasons. The relationship of parents and children living in the same house has to be recognised at any age, but also even when they are not living in the same house.

I understand why the Government have put this into the Bill, but drawing the line at the age of 18 when we are talking about the death of a child appears to me to be quite random and artificial. I do not think that such a distinction is appropriate in the context of the loss of a son or daughter. Loss is loss, whether or not someone’s son or daughter is their dependant. I ask the Minister and the whole House to keep it in mind that this Bill’s focus and starting point—we need only look at the title—is the bereaved parent, not the child. It is not about the circumstances of the age at which the child is lost—it is about protecting parents.

When a son or daughter is lost at an older age, the discussion—in relation to this Bill, at least—becomes more academic. As the hon. Member for Torbay pointed out, the older a parent is when they lose their son or daughter, the more likely it is that they will be retired anyway and will not need the protection of this Bill.

[Kevin Foster]

The hon. Lady is making some powerful points. She is right that this is about the impact on the person. As I said, my grandmother was into her late 70s and her son was 59, but his death still impacted her very strongly emotionally.

[Patricia Gibson]

I thank the hon. Gentleman for that intervention. I listened very carefully to the personal example that he gave us from his own family, which makes the point very well.

I ask the House to consider some other examples, such as that of a daughter aged 24 with a young child of her own whom she is perhaps bringing up on her own. As the Bill stands, if she were to die, her bereaved parents would not have any of the support that it could offer, even though there may be a thousand reasons why they will need bereavement leave—for example, the support that their grandchild might need if she had been bringing the child up on her own. I put to the House an interesting example that is completely, and sadly too often, within the realms of possibility. What about a son aged 25 who would not be covered by this Bill? Let us say that he is serving abroad in the British Army in a fragile region, and loses his life during a tour of duty. Do his parents not deserve the protection that the Bill offers because he happens to be 25 and not a dependant? I do not think that the intention of the Bill is really to exclude such parents, and that is why I have tabled these amendments.

I remind the House that this Bill was introduced in the first place because of the particularly unnatural order of circumstances in which someone buries their own child. I do not presume to judge whether one kind of grief is worse than another, but we can all agree that it goes against nature for someone to bury their own child. It does not necessarily go against nature to have to bury one’s husband or one’s wife. That, sadly, is in the normal scheme of things that we ultimately all have to face, but nobody—nobody—expects to bury their own child. A child is a parent’s investment—their stake in the future.

Concentrix

Debate between Kevin Foster and Patricia Gibson

Wednesday 26th October 2016 Commons Chamber

[Kevin Foster]

The focus should be on what went wrong, waiting to see what the National Audit Office comes up with—I shall say more about that shortly—observing the reaction to that and dealing with the issues, rather than getting into a debate about whether the gesture of an apology should be made. That said, I am pleased that the Government are not seeking to nit-pick the Opposition motion, that we are not going to divide the House, and that, effectively, we will support the motion. That, I think, speaks for itself.

In the light of the problems that had been raised with me, I welcomed the Government’s action in making it very clear that the contract would not be renewed. It is over a month since the last new case was sent to Concentrix. I am also pleased that HMRC is moving in to resolve many of the issues.

[Patricia Gibson]

Will the hon. Gentleman give way?

[Kevin Foster]

Will the hon. Lady give it a moment? I shall make some more progress, for now.

I said that HMRC was moving in. It should be noted that that organisation has had its own customer service issues in the past. In fact, in the next half hour my fellow members of the Public Accounts Committee will be discussing and examining its customer service. There have been some welcome improvements recently, but many Members who are present today will have had their own experiences of sitting and waiting to get through to the “hotline”.