Universal Credit

Kevin Foster Excerpts
Tuesday 16th October 2018

(6 years, 2 months ago)

Commons Chamber
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Lord Sharma Portrait Alok Sharma
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I wager that I have been to rather more jobcentres than the hon. Gentleman, and I invariably hear from jobcentre staff that things are working well. However, where we can improve, we do, and staff can feed back about improvements. That is what the “test and learn” process is all about.

Kevin Foster Portrait Kevin Foster (Torbay) (Con)
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Universal credit was rolled out in Torbay last month, and I have so far seen a reduction in casework from those who have experienced housing benefit delays, for example, and those who have received demands for overpaid tax credits. Will the Minister outline how he is monitoring the roll-out in Torbay and how he will ensure that it continues to be a success?

Lord Sharma Portrait Alok Sharma
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My hon. Friend is assiduous at talking to local jobcentres and acting on his constituents’ behalf. We, of course, have a process whereby jobcentres can feed back information on some of the key metrics, which we monitor regularly.