Product Security and Telecommunications Infrastructure Bill (Second sitting)

Debate between Kevin Brennan and Ruth Edwards

Committee stage & Committee Debates: 2nd sitting
Tuesday 15th March 2022 Public Bill Committees

[Kevin Brennan]

Thank you.

[Ruth Edwards]

Q Ms Concha, you represent the consumer perspective. I wanted to ask about some concerns around labelling that were put to us this morning. In particular, Google mentioned that it has concerns about having a static label on the product because security information changes all the time—a product might be fine today, but it could discover a vulnerability about it tomorrow. It strikes me that we are dealing with a really wide range of security awareness, and ability to use and understand technology among consumers. Google suggested a sort of live label, such as a QR code, which could give the real-time security status. What do you think is the best way to communicate security information to consumers—such as the information in requirement 3, about the minimum time for which a product will receive security updates—bearing in mind the huge range of understanding and ability that we have in this area?

Rocio Concha: Is this about the length of time a product will be supported for? That information should be provided clearly at the point of sale, before you make a decision, so that you know you are going to buy something that may be supported for only two years, versus another product that may be supported for longer. That will hopefully provide everyone with the incentive to extend the number of years for which a product is supported.

We also need to make sure that that information is very clear. We should avoid “up to three years” and “for the lifetime of the product”, which do not really mean much for the consumer. For the consumer to be able to act on that information, it has to be very clear and easy to find when they are making that decision. That is what I would say.

On changing the security, I am a little worried about the industry saying that it may change the period during which a product will be supported. If that change is to extend that period—great; if it is to reduce it, that is very bad. At that point, the consumer has made a decision and bought a product because that product was going to be supported for longer.

If someone was told that a product would be supported for four years, and they later found out it was two years, that product would not be fit for purpose. Under the Consumer Rights Act, you have a right on the same grounds as the Consumer Protection Act 1987.