Artificial Intelligence: Public Services

Lord Brennan of Canton Excerpts

Tuesday 6th May 2025 Lords Chamber

[Lord Vallance of Balham (Lab)]

As the noble Viscount, Lord Camrose, rightly suggests, between 4% and 7% of public sector spend could be reduced with a mix of digitalisation and AI. Both those things become important; it is not all AI, a lot of it is digital change. I have indicated the exemplars that are being piloted at the moment, both at a cross-government level and the ones being led out of DSIT as part of the incubator for AI. These are being assessed and evaluated. For example, programmes that look at the responses—sometimes tens of thousands—to consultations are being evaluated not only for the answers they give but for the time that might be saved by using them. So a series of metrics will be developed to understand the impact of these measures.

[Lord Brennan of Canton (Lab)]

My Lords, the Government are to be congratulated on seizing the opportunity that AI presents to improve our public services; it is a great example of how it can be a great servant to humanity. Is the Minister aware, though, of concerns in the creative industries about it becoming a master rather than a servant of human activity? What measures are the Government taking to ensure that those concerns are met?

[Lord Vallance of Balham (Lab)]

Like almost every technology that has been introduced, this can do good and harm. The noble Lord is quite right to raise the question of where it is going to cause more harm and, indeed, where it does something that is not in the interest of the community. That is something that is being looked at; it is one of the reasons that the AI Security Institute was set up—to try to understand what these models will do and where we need to have particular concern for risks. He is also right that one of the aims that should be there for any AI is to free up time for humans to do the things that only humans can do. It is a very important principle, whether for application in the NHS or across the public sector.