Office of the Public Guardian

Kevin Brennan Excerpts

Tuesday 19th July 2011 Westminster Hall

[Kevin Brennan (Cardiff West) (Lab)]

It is a great pleasure to serve under your chairmanship, Mr Dobbin. I am sure that you are aware of “Bleak House” by Charles Dickens in which many of the characters’ lives are ruined by the court case Jarndyce v. Jarndyce, which never gets resolved. The case rumbles on for years and then for decades until no one can remember what it was all about in the first place. In the meantime, it provides a tidy living for lawyers and others, while an indifferent legal system looks on with complacency. Over the past three years, I have had the misfortune of having to take up a case on behalf of my constituent, whom, for the purpose of this debate, I shall call Mrs F. Our dealings with the Office of the Public Guardian have left me feeling that we are perhaps caught up in the same thick miasma, both literal and metaphorical, of Charles Dickens’s novel.

I do not have time to explore all the nooks and crannies of the case, but I fear that my constituent and I are not alone—I see that other hon. Members are present today—in being frustrated by the obfuscation, delay and lack of action by the Office of the Public Guardian in discharging its duties.

In this case, my constituent and her ex-husband are divorced. The only outstanding matter in relation to the divorce is a flat they jointly own in Spain. Sadly, Mr F suffers from dementia, which deteriorated after the couple’s separation, and is unable to attend to his own affairs. As a result, the court appointed one of his relatives as deputy to attend to his affairs.

I have the file of correspondence that I have accumulated in trying to assist my constituent since she came to see me in September 2008. As a constituency Member of Parliament yourself, Mr Dobbin, you will appreciate that the matter had been in train for some time before my constituent took the major step of approaching me as her Member of Parliament to assist. Mrs F was frustrated by the lack of effort from the Office of the Public Guardian in ensuring that the apartment was sold, given that buyers were available and that it was in the interest of both parties that the property should be sold. My constituent was paying all the service charges and taxes associated with the property and having little or no success in recovering the other half from the appointed deputy.

At that point, the Office of the Public Guardian told me that the Public Guardian was gathering evidence and would consider what further action would be necessary. That was nearly three years ago. In March 2009, I received a letter from Monica Ogle of the compliance and regulations department at the Office of the Public Guardian saying that my constituent’s complaint had been rejected. She blamed the Spanish authorities for the lack of progress and said that that those problems had now been resolved.

On 30 March 2009, I wrote again to the Office of the Public Guardian complaining about the deputy’s lack of oversight, the mounting cost to my constituent and the lack of response from the deputy’s solicitor to correspondence. I received a reply, dated 16 April 2009 which promised additional assistance to the deputy in selling the property. However, by July nothing seemed to have been done, so I wrote again to the Public Guardian. In his reply of 30 July 2009, he said that he would consider whether the deputy was best suited to act in this case, ensure that the deputy arranged for payment of service charges so as not to jeopardise ownership of the property concerned and work towards a “swift resolution” to the property sale. That was two years ago.

Three months later, in October 2009, my office spoke to a representative from the Office of the Public Guardian and was given an assurance that that representative would speak to all concerned about any outstanding matters preventing the sale of the property.

In January 2010, I again wrote to the Public Guardian and explained that no progress had been made. At this stage, with a general election approaching and in the forlorn hope that I might be able to conclude this case before my potential imminent demise at the ballot box, I took the step of writing to the then Minister, Bridget Prentice, asking her to intervene given that this case was causing such distress to my constituent.

On 12 February 2010, the Office of the Public Guardian replied, suggesting that the problem was the lack of a buyer. For the first time, it suggested that my constituent could, at her own expense, apply to the court to discharge the deputy. It did not indicate, however, that the Office of the Public Guardian could do that itself.

[Mrs Siân C. James (Swansea East) (Lab)]

Many elderly people face these difficult issues. There has been a case in my constituency in which theft and forgery took place and an elderly person was cheated out of money. Does my hon. Friend think that there is a lack of confidence and awareness in the Office of the Public Guardian? The people to whom I spoke were not aware that they could go to such a place.

[Kevin Brennan]

I am not sure, Mr Dobbin, whether you think that there is a lack of confidence or awareness at the Office of the Public Guardian, but I certainly think that that is the case. My awareness has been considerably increased by having to deal with the Office of the Public Guardian over the past three years on behalf of my constituent.

My constituent is clear that the property in her case could have been sold on a number of occasions and has supplied documentary evidence to that effect. She believes that those sales were prevented by the lack of action from the deputy and from the Office of the Public Guardian.

I received a similarly disappointing answer from the then Minister, which parroted a lot of what the Office of the Public Guardian itself had said. Throughout this period, my constituent was active in trying to resolve matters both through her solicitors and in corresponding directly with the Public Guardian. In the meantime, she was bearing all the expense of the property, which amounted to a considerable sum.

On 18 March, I again wrote to Martin John, the Public Guardian, emphasising that the sale was being prevented by the lack of authority being provided on Mr F’s behalf and that my constituent was concerned that the property could be placed under embargo to recover charges that she could not afford to pay, which would certainly not be in the interest of either party.

The Public Guardian replied. For the first time—we are talking about one and a half years on into this correspondence— he indicated that the deputy was being advised not to pay any of the share of the charges by their solicitor and that the Public Guardian could apply to the court to discharge the deputy, but did not consider it appropriate “at present.”

[Duncan Hames (Chippenham) (LD)]

I thank the hon. Gentleman for raising this serious issue. People often feel completely helpless in these situations, especially when a deputy is imposed on them. I do not know whether he knows this, but a constituent of mine—I will call him “Mr Able”—used to have his deputy visited on an almost annual basis by the authorities about 12 years ago. In the period between 2003 and 2006, however, there was a cosy consensus between the Office of the Public Guardian and the solicitors appointed to act as Mr Able’s deputy that there would be no such visits, because they did not find them fruitful. And yet throughout that period, there was no action in response to Mr Able’s demands to have his deputy discharged. Surely there needs to be regular oversight of deputies whose role is being challenged by those whom they are supposed to be caring for?

[Kevin Brennan]

Yes, I am sure that the hon. Gentleman is absolutely right. Of course, there have been reforms since the period that he has referred to. I am afraid to say, however, that those reforms were introduced by the previous Government—I accept that—and as far as I can see they are not bringing genuine change and genuine service to the public. The Office of the Public Guardian should offer genuine service to the public, but from the evidence of my dealings with it, I must say that it has certainly not done that.

It is significant that, in previously advising my constituent that she could apply to the court at her own expense, the Public Guardian did not advise her that it was also within his power to do so. Eight months after the promise of “a swift resolution”, the Public Guardian advised for the first time that the deputy was not accepting responsibility for the shared costs and that he himself was not prepared to act to remove the deputy.

In a separate letter of the same date, the Public Guardian said that he had considered the appointment of a panel deputy, but he also said that that would be too costly and—unbelievably—that it would delay the sale of the flat, after all the delay that there had already been.

Another 16 months on, we are no further forward. My constituent is considerably out of pocket. Seasons change and Governments come and go; regimes fall; media empires crumble; but still the “swift” progress promised by the Office of the Public Guardian has been slower than the progress of a glacier.

By February 2011, as the Minister well knows, we had a new Government in place; in fact, it had been in office by then for a period of nine months. In this new era, I wrote again to the Public Guardian. My constituent had had to shell out a few more thousand pounds in the meantime to prevent the property being embargoed. I asked the Public Guardian how it could possibly be in the interests of Mr F to allow this situation to continue. I pointed out that another buyer from the UK had been lost because they were not prepared to wait for all the paperwork issues to be resolved. I suggested that the inaction of the Office of the Public Guardian was tantamount to maladministration. I understand that the hon. Member for Chippenham (Duncan Hames) may already have taken a case to the ombudsman or that he has a case in progress with the ombudsman.

[Duncan Hames]

indicated assent.

[Kevin Brennan]

I suggested that in the case that I am discussing a referral to the ombudsman might be required. I had a reply on 17 February 2011 from the Public Guardian, in which he raised new issues in relation to the case. For the first time, the Public Guardian said that my constituent had the only set of keys to the property and that he did not think it right that her ex-husband should be liable for any of the service charges on the property. That issue had never been raised in the previous two and a half years of correspondence in relation to the case. The Public Guardian once again blamed the lack of a buyer for the lack of progress, but he admitted in that letter of 17 February 2011 that, despite all of the correspondence that we had had:

“I accept that updates may not have been pursued as frequently as they might and my head of operations has instructions to ensure regular engagement with”—

he names the deputy in the letter, but I will not give the name now—

“and her solicitor with regards to any progress in the sale of the property.”

At the end of that letter, he said this about the deputy:

“I am content with the way she is discharging her duties”.

My constituent wrote to me on 28 February 2011 stating how appalled she was by the Public Guardian’s reply. She made it clear that both parties involved in the case had had keys to the property; that her keys were with the Spanish estate agents and had been all along; that her flat had not been visited for five years and that it was only visited then to deal with a leak; and that she had paid more than £15,000 in charges in the meantime. She went on to rebut the Public Guardian’s position and to express her shock at his reference to a visit to her ex-husband, whose Alzheimer’s meant that he had not been able to communicate on a cognitive level for a number of years.

I wrote again to Martin John, the Public Guardian, on 16 March 2011, enclosing my constituent’s letter to me and saying that I would apply for an Adjournment debate if no progress was made. I have received no reply to that letter, although staff in my office made inquiries about it yesterday and were told that the Office of the Public Guardian had no record of the letter.

I am determined to get this case resolved before I retire, but preferably much sooner. I understand that this is a complex and sensitive area of law, but I have no doubt at all in my mind that if the Office of the Public Guardian had lived up to half of the fine words on its website and a quarter of the promises made to me, this matter would have been resolved some time ago. In the meantime, my constituent has lost thousands; lawyers have pocketed thousands; the Office of the Public Guardian has cost millions; and the fortunes of the person whose interest the office is supposed to defend have undoubtedly been diminished. I do not know why the deputy in this case has not acted more decisively; I do not know why a solicitor who does not even reply to correspondence has been engaged; but I do know that the fact that this matter is unresolved is a disgrace.

I know that this matter is not in the Minister’s brief, but will he commit to ask his colleague, the Under-Secretary of State for Justice, the hon. Member for Huntingdon (Mr Djanogly), to undertake a full ministerial review of this case, with a view to galvanising the Office of the Public Guardian out of its “Bleak House” mentality and into a proactive mindset that genuinely serves the public interest?

--- Later in debate ---

[Mr Blunt]

I am sorry. If the hon. Lady will forgive me, I want to be able to put the role of the office on the record and deal with the case presented by the hon. Member for Cardiff West. If I then have time, I will of course take the hon. Lady’s intervention.

Once a deputy has been appointed by the Court of Protection, the Public Guardian assigns him or her to an appropriate level of supervision. That process follows a risk-based assessment that ensures that all deputies receive adequate and proportionate oversight and support. An annual supervision fee is payable to the Office of the Public Guardian, which is proportionate to the degree of support or scrutiny required. In most cases, the supervisory regime requires the deputy to report to the Public Guardian on at least an annual basis. It can also result in further contact from the office throughout the year, to confirm that the deputy is carrying out his or her duties properly and to identify any need for additional support. In certain cases, it also involves a visit from an independent Court of Protection visitor, who reports their findings to the Public Guardian.

If a third party has concerns that a deputy has abused his or her position, that they are not acting in the person’s best interests, or that the person who lacks capacity is otherwise at risk, they can raise such issues with the Public Guardian. That can be done in confidence, as the office has a well-established whistleblowing procedure. In this case, the third party has plainly consistently been in touch with the Office of the Public Guardian, not least in the past three years through the hon. Member for Cardiff West.

After an initial assessment, if the concerns warrant further investigation the case is passed to the dedicated compliance team, which has responsibility for investigating allegations or concerns brought to the Public Guardian’s attention. The issues raised vary considerably, from relatively simple matters to extremely complex ones. An investigation often uncovers a number of different views as to what is in a person’s best interests, and those views can differ radically.

When considering allegations or concerns, the Public Guardian always considers first and foremost the impact on the person who lacks capacity. He considers to what extent their best interests are being met by the deputy and whether or not, in his view, the person’s interests might better be met by alternative arrangements. If there are significant concerns about how the deputyship is operating, the Public Guardian might make an application to the Court of Protection to seek either the removal of the deputy or limits on his or her powers. If there is evidence of a criminal offence or if serious issues are uncovered, the Public Guardian passes the details to the police. If no major concerns are uncovered but some residual issues bear greater scrutiny, the Public Guardian can allocate the deputy to a higher category of supervision, which enables his office to keep a closer eye on the situation or to provide a higher degree of support to the deputy. Finally, it is entirely possible that he might find the complaint unwarranted, or that there is insufficient evidence to pursue it.

It is always open to a third party to make an application of their own volition to the Court of Protection, seeking an order in relation to the management of a person’s affairs. For example, were a third party unhappy about the outcome of an investigation carried out by the Public Guardian, they would be entirely at liberty to make an application to the court to seek a deputy’s removal. That is the situation with the case that has been presented today.

This case concerns a dispute about the sale and maintenance of a foreign property in which two parties have a shared interest. One of the parties lacks capacity and has a deputy appointed to manage his affairs. The second party is of the view that the deputy has failed to do what is required from her side in order that the sale of the shared property can be progressed. I also understand that there are ongoing issues concerning the appropriate level of contributions to the maintenance of, and the shared service fees relating to, the property.

I know that the hon. Gentleman has taken a significant interest in the case and has written on a number of occasions to raise concerns. As we have heard, he wrote most recently to the Public Guardian in March 2011, but the office has no record of that letter, which is why the hon. Gentleman has not received an answer. I regret that that has happened. I obviously have no idea why, but I hope that today I can provide the hon. Gentleman with appropriate assurance on the issues that he has raised.

I am aware that there is a view that the Public Guardian could, and indeed should, take over active management of the case—as implied by the hon. Gentleman’s remarks today—and that his office should progress the sale of the property. However, that is not one of the functions of the Public Guardian, nor does it fall within the scope of his powers. Indeed, even if the Public Guardian had such powers and responsibilities, I am not convinced that this case merits such an intervention. On the face of it, it seems to be a dispute between two private parties, albeit complicated by the lack of capacity of one of the parties and the fact that the property is located abroad.

I have sought advice on the case, and it has become evident that it is not even wholly clear whose responsibility it is to advance the sale of the property. When the parties where divorced, Cardiff county court ordered, on 20 December 2000, that Mrs F’s solicitors shall have conduct of the sale of the property. I am not certain whether the property referred to in that direction is the property under debate; if it is, it is absolutely clear that it is Mrs F who should be progressing the sale. Since Mrs F has the keys to the property, I would want to see more evidence of obstruction by the deputy of a process that she should be progressing.

[Kevin Brennan]

I just wish to put on the record that, from my observations, Mrs F has made every effort to progress the sale of the property. The Minister is right that the sale is being held up by a lack of action on the part of the deputy and the lack of use of such powers as the Office of the Public Guardian has to ensure that the deputy progresses the matter. I think everyone agrees that it is in the interests of the person without capacity that the property be sold. In the meantime, a vast fortune has been lost.

[Mr Blunt]

I take the hon. Gentleman’s point, but that is where the dispute lies. It lies on whether the deputy has obstructed a sale that should have been progressed and led by Mrs F, who has full possession of the property. There is then the issue of service charges and everything else, and the hon. Gentleman knows that the deputy received legal advice that she should not be paying those charges as she had no access to the property. That could have led to another circumstance in which some of the service charges and costs could have been reduced by the property being rented out for 50% of the time when it was, in effect, being shared. I have seen no evidence of any sensible discussion between the deputy and Mrs F to try to progress the matter, nor have I, and more importantly nor has the Office of the Public Guardian, seen evidence of obstruction by the deputy.

[Kevin Brennan]

I will ensure that the Minister gets a copy of my latest letter, which the office says it has not received. Will the Minister undertake to respond to the issues raised in that letter, which refer to some of the points that he has made?

[Mr Blunt]

The Office of the Public Guardian has undertaken a number of reviews of the case, including a full investigation and a number of visits to the deputy by the independent Court of Protection visitors, and his office continues to maintain contact with the deputy and to liaise with her over the shared property and the progress of its sale.

In conclusion, if the hon. Gentleman’s constituent remains unhappy, she has the opportunity to go to the Court of Protection. That is what the hon. Gentleman has been asking the state to do through the Office of the Public Guardian. The office has investigated the case and does not think that that is justified, but it is entirely open to the hon. Gentleman’s constituent to go to the Court of Protection to seek the replacement of the deputy if the evidence and circumstances warrant it. That is the safeguard. However, I fear that on the basis of the evidence that I have seen—I am happy to see further evidence from the hon. Gentleman—I do not think that the case has been made out that the Office of the Public Guardian has failed his constituent.