Oral Answers to Questions Debate
Full Debate: Read Full DebateKevin Barron
Main Page: Kevin Barron (Labour - Rother Valley)Department Debates - View all Kevin Barron's debates with the Department of Health and Social Care
(9 years, 7 months ago)
Commons ChamberT9. Does the Under-Secretary of State remember the case that I raised in an Adjournment debate of Mrs Monica Barnes and the inadequate service she received from the health service ombudsman’s office? The ombudsman’s office has today announced a consultation on a new service charter. Does he welcome it and hope for a better service for our constituents?
There have been a number of problems with the service offered by the ombudsman. There has been a lack of expertise in the ombudsman’s office to investigate the most difficult cases. This is obviously a responsibility of Parliament not of mine, but I have had good discussions with my hon. Friend the Member for Harwich and North Essex (Mr Jenkin), who chairs the Public Administration Committee, about how the services can be improved.