Levelling-up and Regeneration Bill

Debate between Kelly Tolhurst and Lisa Nandy

2nd reading
Wednesday 8th June 2022 Commons Chamber

[Lisa Nandy]

Out of deference to you, Madam Deputy Speaker, of course I will rephrase my words in a manner that is far more acceptable to you: this looks awfully dodgy to me, Secretary of State. Was this signed off by him or his Department? I would certainly never disrespect the Chair by reading from my phone, so I will not do it now, but the words are there on the website of the hon. Member for Isle of Wight, and if anybody cares to look at them, they can draw their own conclusions.

I say to the Secretary of State that this matters at a time when councils and our communities around the country have had £15 billion stripped out of them by the Government. That is not what respect looks like. [Interruption.] Written into every part of the Bill is a lack of respect, and every single hon. Member who sits there chuntering and heckling, rather than standing up for their own communities, needs to look in the mirror and ask themselves whether they are doing a good job for their communities.

[Kelly Tolhurst]

I take exception to what the hon. Lady said. How dare she suggest that Government Members are not standing up for their communities when we are quite obviously aggrieved with the allegation that she has just made against a fellow colleague? So yes, we do have a right to chunter at her comments.

[Lisa Nandy]

The hon. Member absolutely has a right to challenge me on my comments, and so have her constituents. They might want to know why Kent has had £276.8 million taken from its budget by the Government over the past decade.

[Kelly Tolhurst]

Will the hon. Lady give way?

[Lisa Nandy]

No, I will not give way—[Interruption.]

Crown Post Offices: Franchising

Debate between Kelly Tolhurst and Lisa Nandy

Thursday 10th January 2019 Westminster Hall

[Kelly Tolhurst]

I understand why the hon. Lady has raised concerns about sub-postmasters, and she is absolutely right to do so. Whoever has my role in Government—whichever colour of Government—has a duty to defend the Post Office but also to hold it to account. Since being in post I have challenged the Post Office and will continue to do so. Yes, it is commercially independent and operates within terms. We represent the taxpayer, who is the shareholder and owner of the post offices. It is right that we hold the Post Office to account for decisions and that we exert influence where we can.

Changing consumer behaviour has been a serious challenge for post office and small retailers, including many postmasters, which is why in the autumn Budget we made decisions on business rates to ensure that we helped not only some of our sub-postmasters, but small retail more generally.

There is widespread misunderstanding that franchising is a closure programme that will lead to redundancies and the deterioration of services for consumers, but that is not the case. I appreciate that proposed changes to the delivery of post office services can cause concern in some affected communities, but post office branches are not closing—they are being franchised either on site or by relocating them to other high street locations.

Franchising has been common practice since 1635, when King Charles I issued a proclamation allowing the public to use Royal Mail. The model has endured to this day, and the vast majority—11,300 of our 11,500 post offices—are run successfully as a franchise or on an agency basis with retailers, whether large or small. Delivering post office services as part of a wider retail offer is a proven model that brings benefits to the community.

The hon. Member for Wigan raised concerns about the post office in her constituency, which is included in the 40 that will be taken over by WHSmith. Subject to consultation, WHSmith will take over the running of Wigan’s central post office. Let me be clear that the community in Wigan like other communities across the UK is not losing its post office. It will be relocated to a nearby WHSmith branch, and the services will be more accessible for customers.

[Lisa Nandy]

I am grateful to the Minister for trying to address some of our concerns, but the community is not being consulted on whether the post office is moved into WHSmith. A consultation is explicitly ruled out in the documents that I have been sent. Although she says that this is technically not a closure, to our community it is. The post office has stood on that site for 134 years. Some of the staff have worked there for decades and offer the sort of service that will not be possible in WHSmith. When she has finished winding up—I appreciate that she needs time to respond to our concerns—will she consider meeting with a group of us to talk this through and consider what we can do to address some of those very strong concerns, which are not being heard at the moment?

[Kelly Tolhurst]

It is right that Post Office Ltd is holding consultations. I apologise; the hon. Lady said earlier that she had been chucked out of the store and that language of intimidation was used. That is quite an accusation to make, and I would recommend that, if that happens to any Member, they should make Ministers aware so we are able to—

[Lisa Nandy]

That is what I am trying to do.

[Kelly Tolhurst]

Absolutely, but that has not been done prior to today. We will take those things forward. I have met other Members about other issues in their constituencies.

It is right that the Post Office is commercially independent, because that enables us, as the major shareholder, to hold it to account at a ministerial level, and I am always happy to do that. I assure the hon. Lady that the proposed changes would add six hours a week to the Wigan branch’s opening times. She is correct—this goes back to an earlier point—that the ATM will not transfer over to the new site, so I understand her concerns about her constituents relating to that service, which would change in that situation.

Oral Answers to Questions

Debate between Kelly Tolhurst and Lisa Nandy

Tuesday 20th November 2018 Commons Chamber

[Lisa Nandy (Wigan) (Lab)]

For 134 years, Wigan Crown post office has been the anchor of our high street and the beating heart of our community. It survived two world wars and one global financial crash; why can it not survive eight years of Tory Government?

[Kelly Tolhurst]

As I have said repeatedly during this questions session, we are not closing post offices. If the hon. Lady has a particular problem in her constituency, I am more than happy to hear her concerns about that individual case, but we are not closing post offices. We are taking a sustainable approach to make sure that we achieve and maintain those 11,500 branches throughout the UK.