Passport Office (Delays)
Debate between Keith Vaz and Geoffrey Robinson(9 years, 10 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Mr Robinson
I will give way in a moment. If I turn round to give my right hon. Friend any further indication, I will be called to order by Madam Deputy Speaker.
A family of five in my constituency, the Vernons, and mother Amy, saved up and the whole family chipped in for their first ever holiday as a family together. Because one passport out of the five was not available—if I am correct, it was the first issue of a child’s passport—they drove 200 miles to Durham, leaving at 4 o’clock in the morning. They got nothing but hassle when they got there and further delay. They got the passport, but after driving all the way back to Coventry to fly out from a local airport, they missed their flight by 15 minutes. If that does not ring a bell with the Minister about the state of chaos in the Passport Office, I do not know what will.
Mr Robinson
That is what I was told. Ministers intervened when the backlog reached 350,000, which was clearly too late to do anything about it in the narrow window before the holiday period.
Keith Vaz
May I join other hon. Members in congratulating my hon. Friend on securing the debate? One real problem is that staff deployed to look at passport fraud have been moved to try to process passports, meaning that important work to protect against fraud is not now being done. That is a real problem with this situation.
Mr Robinson
The new UK Visas and Immigration department is feeling the pinch as much as everybody else. Staff are being moved from there, as my right hon. Friend points out—but not just from there. They are being moved from other departments, too. It is all hands to the pump, but it is too late. They have let it build up. It is a crisis and there has to be some accountability.
The interview rooms are filling up with the backlog of passport applications. Mr Pugh, chief executive of the Passport Office, has, I think been unconfirmed in his job for some 12 months now. He said:
“During this busy period we have processed more than 97% of straightforward passport renewal and child applications within the three week target turnaround time.”
I just do not believe it. I think the figures are plain wrong. I do not want to get into statistics, but I ask the Minister to look at them again. They just do not correspond with reality as we all know it. We are here tonight at the end of a long day because we are concerned about the situation affecting our constituents.