Oral Answers to Questions

Keith Vaz Excerpts

Monday 13th October 2014 Commons Chamber

[Mrs May]

I thank my hon. Friend for raising that point. Following my statement to the House in June, we introduced more staff and more telephone lines for the MPs hotline. A number of MPs were complimentary about the service they received, but I recognise that he had a different experience. We want to make sure we learn all the lessons necessary for the future, and we will be reviewing the service.

[Keith Vaz (Leicester East) (Lab)]

I warmly commend the Home Secretary for her decision to abolish the agency status of the Passport Office, which occurred 10 days after it was recommended by the Home Affairs Committee—we look forward to her accepting our recommendations on other matters as promptly. Last month, however, it emerged that officials at the Passport Office received £674,000 in bonuses, whereas citizens had to pay £103 for a fast-track passport before she allowed that process to be free. Will she stop those bonuses and instead give the money to those who suffered so badly over the summer?

[Mrs May]

As I pointed out in my answer to my hon. Friend the Member for Sittingbourne and Sheppey (Gordon Henderson), I did commission a review of the status of the Passport Office. I think that the report of the right hon. Gentleman’s Home Affairs Committee came between considering the response to that review and the decision, but we are at one in thinking that the correct action was taken. A number of people did receive some financial help. Following my statement to the House, people whose holidays were in danger of being cancelled as a result of the problems at the Passport Office received free upgrades in relation to the handling of their passports. It is important that we ensure that the forecasting at the Passport Office is right and that the office is able to deal with people in an appropriate time scale, so that we do not see a repeat of the problems that we had this summer.