Air Traffic Control Disruption
Debate between Keir Mather and Joshua Reynolds(1Â week, 4Â days ago)
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Keir Mather
Let me just say quickly to the hon. Member that if he has constituents experiencing particularly thorny issues in engaging with airlines to get the support they need, he is welcome to raise them with me. Passengers whose flights have been cancelled are entitled to assistance from their airlines, including either a refund within seven days or rerouting to their destination. The CAA has published guidance on its website stating that delays and cancellations caused by the NATS technical incident are likely to be considered extraordinary circumstances, because they are beyond airlines’ control. That being said, we will think about how we can work with a range of actors, including the airports and airlines, to get the right information to passengers in order to ensure that they can access the support they need.
Mr Joshua Reynolds (Maidenhead) (LD)
A constituent has contacted me to say that their shift at an airport was cancelled yesterday due to the problems with the air traffic control system. They were told to not come into work, but they were also told to not expect pay for that day’s shift. Will the Minister confirm that he expects all workers who were due to work at airports yesterday to get paid for that shift regardless?
Keir Mather
Let me use this opportunity to restate my thanks to workers across UK airports who have responded to this disruption. I am concerned to hear about the case that the hon. Member raises, and if he writes to me with more detail, I can ensure that the appropriate action is taken.
Oral Answers to Questions
Debate between Keir Mather and Joshua Reynolds(2Â months ago)
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Mr Joshua Reynolds (Maidenhead) (LD)
The Parliamentary Under-Secretary of State for Transport (Keir Mather)
The Transport Secretary and I have held regular discussions about preparations for the EU entry-exit system, and its potential impacts on passenger flows. The Secretary of State has engaged directly with counterparts in France and the European Union, stressing the need for appropriate border staffing levels to support smooth journeys for British travellers on their well-earned holidays this summer.