Carcraft

Debate between Kate Green and Liz McInnes

Wednesday 10th June 2015 Westminster Hall

[Liz McInnes (Heywood and Middleton) (Lab)]

I beg to move,

That this House has considered the closure of Carcraft.

It is a great pleasure to serve under your chairmanship, Mr Williams. I must begin by expressing my sympathy to all the employees and customers affected by the sudden closure of Carcraft last month. I congratulate the hon. Members who have turned up for the debate. I urge the House to take notice of the recent closure of the car dealer Carcraft, which was headquartered in Castleton, in my constituency.

Carcraft fell into administration in late April, leaving 474 people unemployed. This is the first time in the new Parliament that such a topic has been debated, and I hope that we will see some improvements in this field before such a debate is needed again. I would like to stand before you, Mr Williams, and say that the economy in the north-west is as strong and resilient as the people who live there, but that has not been the case for some time. Although the Minister may talk about an economic recovery and a long-term economic plan, there has been little evidence of them in my constituency of Heywood and Middleton—or, indeed, in the wider borough of Rochdale.

During the calendar year of 2014, unemployment in Heywood and Middleton stood at 8.1%, higher than both the regional and the national averages. More than three quarters of jobs in my constituency fall into the service sector, and almost one in six jobs is in wholesale and retail, including the motor trades. That means that the loss of an employer such as Carcraft has a large impact on the economy of both my constituency and neighbouring ones from which employees commute. In fact, with a generally low-wage economy and a shortage of new job vacancies to be filled, the loss of a business with a 60-plus year history in the area, such as Carcraft, could for some be catastrophic.

Carcraft was started in Rochdale in 1951 by Frank McKee, as a sole trader, and it became a registered company in 1964. It was later sold to his sons, backed by the Royal Bank of Scotland’s development capital arm, and was valued at that time at £50 million. The constituent companies of Carcraft were the UK’s seventh largest retailer of second-hand cars. They had an annual turnover of £120 million and were selling 225 vehicles a week. As well as the head office site in Castleton in my constituency, they traded from 10 other sites around the UK, and they were employing 474 staff when they entered administration.

In March last year, a management buy-out led to the resignation of the McKee family from the board of directors, leaving a Mr Robin Bridge as chief executive officer. Unfortunately, Mr Bridge resigned his post in September of the same year. Colin Houlihan was appointed chief executive officer and was still in that post when the company entered administration. Despite an annual turnover of £120 million, from 1 October 2011 until the end of April this year, Carcraft incurred losses of £26.9 million. As early as 2014, the directors reached the conclusion that the business was in difficulty. They are reported to believe that that is because their business has a poor reputation in a highly competitive marketplace. They also agreed that they held a high cost base, including significant rent costs, which they believed to be above market rate, a number of loan notes and an insolvent balance sheet.

It seems that Carcraft was known as a company that would give customers the hard sell, selling overpriced cars with additional extras that probably were not wanted in the first place. Indeed, there was a BBC exposé on its business practices, including having online prices that were not the same as those in the showrooms. It was well known to customers that they would not be allowed simply to take a leisurely look around the forecourt; there would always be an upselling salesperson around to apply pressure. That reputation, whether accurate or not, did not help the company in a crowded and competitive marketplace.

Something else that failed to help Carcraft was the lack of change in its business model in order to keep up with the marketplace. If I had wanted to buy a car when I started driving, I would have had to save what money I could and then buy a car within my budget. However, Carcraft was one of the original automotive companies that offered the opportunity to pay for a second-hand car in monthly instalments. Once customers were introduced to the idea of buying a car in that way, it was not long before they realised they could pay the same amount monthly to lease a brand-new car with 24/7 support. That change in the business model of the car market, combined with the issues above, made business increasingly unprofitable and difficult for Carcraft.

Another reason that the House should note for the failure of Carcraft is the amount of money that it had to set aside for payment protection insurance repayment claims. Given its reputation for the forceful selling of extra products, I think that we would agree that it is not hard to imagine customers being sold payment protection plans alongside their hire purchase agreements for vehicles. We are all aware that banks have had to set aside billions of pounds to compensate customers who were mis-sold PPI, and we know that PPI is the most complained-about financial product ever. Frequently, though, we forget that it was not just banks that mis-sold that insurance. Smaller businesses up and down the country were also involved in the practice.

[Kate Green (Stretford and Urmston) (Lab)]

I am most grateful to my hon. Friend for securing this debate on a matter that affects workers in my constituency who were employed at the business there. I am sorry that I cannot stay for the whole debate, Mr Williams. Can my hon. Friend say whether, to her knowledge—if she does not know, perhaps the Minister will be able to answer later—now that the company is in administration, any customers who might have PPI mis-selling claims to pursue will be able to continue with those allegations and to receive any compensation if that is due?

[Liz McInnes]

I thank my hon. Friend for her intervention. I hope that the Minister will be able to respond to that question. I am not sure whether PPI claims against this company will be able to be pursued.

I have no doubt that everyone in the Chamber has received unwanted calls, emails or texts from companies volunteering to help them to claim for PPI mis-selling. In my case—I am sure this also applies to others—that advice is for PPI that I have never actually taken out. However, the industry around PPI does demonstrate the numbers involved and the size of the marketplace for such claims. The House needs to note that more companies may end up involved in insolvency in the coming months and years because of PPI.

None of this is too surprising. Businesses, sadly, do not always succeed, and in every constituency companies large and small have gone into receivership. During the previous Parliament, 99,530 companies applied for insolvency. The things that concern me about the closure of Carcraft are the decisions taken by the directors, the timing and the lack of consultation with staff and customers. Given that the directors realised in late 2014 that the balance sheet was insolvent and Carcraft was moving towards engaging an administrator, I am surprised that it did not begin a consultation with its employees.

The Manchester Evening News has reported that staff were told only hours before the company entered administration. Staff have said that even after they raised concerns about the future of the company, management told them that everything was fine. Obviously, that was not the case, and staff had their fears confirmed when administrators arrived with redundancy letters for all of them. Even worse, at that point managers reportedly told staff that they had known for at least three months that that might happen. People had turned down opportunities to take jobs elsewhere because managers had assured them that their jobs were secure. Now those folk are left with no jobs, secure or otherwise.