Oral Answers to Questions

Debate between Kate Green and James Brokenshire

Monday 8th April 2019 Commons Chamber

[Kate Green (Stretford and Urmston) (Lab)]

Further to earlier answers about the housing ombudsman scheme, there is considerable consumer scepticism that the scheme will not end up being industry-driven and will favour house developers rather than buyers. What assurances can Ministers give us that it will be consumer-led and that consumers will have input into the consultation?

[James Brokenshire]

I firmly recognise the consumer interest. That is what motivated me to put an ombudsman in place. I want the ombudsman to first be established in a shadow format, leading into the statutory ombudsman scheme I want to create, so we create some momentum and give a sense of confidence to consumers.