Kate Green
Main Page: Kate Green (Labour - Stretford and Urmston)Department Debates - View all Kate Green's debates with the Department for Transport
(7 years, 2 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Chris Grayling
Our aim is always to minimise the impact of improvement works as they are happening, and also their consequences. I assure my hon. Friend that we will work with her and her constituents to ensure that this is a beneficial investment for her part of the world, and that where it has any impacts, we will minimise them as far as is possible.
Kate Green (Stretford and Urmston) (Lab)
I noted what the Secretary of State said about compensation for passengers when things go wrong. He is aware, I know, of the appalling service that Northern Rail is currently providing in my constituency. Could a more flexible compensation system be introduced? Delay Repay does not capture the full experience that my constituents are having.
Chris Grayling
My hon. Friend the Rail Minister and I are working to create a passenger ombudsman, because we recognise that there are circumstances in which a conventional repayment system does not reflect the problems that someone has experienced, and that will happen shortly.