The Secretary of State’s Handling of Universal Credit

Karen Lee Excerpts

Wednesday 11th July 2018 Commons Chamber

[Karen Lee (Lincoln) (Lab)]

Lincoln saw the full roll-out of UC in March. It is about hardship; it is about poverty; it is about debt—that is the reality. This month over 600 claimants in my constituency need to apply to be transferred over to the full service. It is causing havoc and deep concern—it genuinely is. Prolonged delays have set in motion a damaging cycle of debt, rent arrears and even eviction and homelessness. In Lincoln, arrears in 264 council houses total over £80,000 of debt since UC was rolled out. My constituents who are forced to wait for UC payments are unable to cope with household budgeting—they just cannot do it on that kind of income—and their physical and mental wellbeing is affected as bills and debts pile up.

We shall take as an example what has happened to Anna, one of my constituents. Anna has been passed from pillar to post as she has tried to navigate through slow and complex bureaucracy. The delay in receiving her payment has forced her to sell everything she can, including her car. Despite help from my office and Lincoln’s Labour-led city council, Anna has fallen into arrears and has been understandably anxious regarding the lack of progress in her case; even my staff member who supported her got really upset about it—the House has to listen to this.

The chaotic roll-out of universal credit means that thousands of people like Anna are facing a nightmarish situation. We are not making it up. In my constituency, I have supported people who are either waiting for or receiving universal credit. They cannot even afford to feed themselves and their families and they have to rely on food banks to survive. I would like to take this opportunity to thank everybody who works in Lincoln’s food banks supporting those people. They are doing a tremendous job against the odds.

The Secretary of State made three inaccurate statements, but she has apologised for only one of them. I might be new here, but by my reckoning that still leaves two that have not been apologised for. There has been a lot of talk today about working together. May I appeal to the Secretary of State to pause and fix universal credit, and to listen to what we are saying before more families are plunged into debt and poverty and risk suffering the indignity of using food banks?